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Customer Ratings & Reviews

Your price for this item is $429.99
The comparable value price is $449.99

Customer reviews

Rating 4.5 out of 5 stars with 130 reviews

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Rating by feature

  • Display Quality

    Rating 4.7 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers consistently note the excellent overall performance and condition of the Pre-Owned Excellent iPhone 14 5G 128GB (Unlocked). Many are pleased with the phone's battery life and camera quality. Some customers also appreciate the phone's color and overall functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-130 of 130 reviews
  • Rated 1 out of 5 stars

    Great help bad phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone was horrible. The camera didn’t work, it kept shutting down spontaneously, and for no reason. It was my second time returning a phone to Best Buy. I guess the third time is the charm. I got a good phone and excellent help. I will not be buying another phone from Best Buy though.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    iphone 14 pre-owned

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. It's great. I would purchase a pre-owned again.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I’ll never buy pre-owned again.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this because it said excellent condition, the battery was 82% max. That is not excellent! I returned the phone, I was told pre-owned are not best buy products but a third party seller. That is not what I expect from Best Buy! I’ll never buy pre owned again! The store gave me a little flack back but did refund the full price I paid & refunded the screen protector I bought.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Doesn’t hold a charge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need to return it. It holds a charge for about two hours.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Do not buy

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone came with a lot of issues unfortunately

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    The battery is dying pretty quickly

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even though its says the battery is on maximun capacity of 100%, dies pretty quickly, with a 4 hours of using, its already in 50% charge its not worthy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Need purchase fixed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not given the financing no interest option. I need this returned and recharged

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    great phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great phone, lots of memory and takes great pictures

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have this phone, is pretty beautiful and is a beast in gaming

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I don’t recommend - don’t do it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t do it . My battery is weaker than expected . I now have 5 days to get a new phone and return this one - I wish I didn’t do this . I should’ve just purchased a new one even though it costs more . Please don’t do it because you end up taking a gamble on the health of the phone and Best Buy’s policy is terrible

    No, I would not recommend this to a friend