Customer Ratings & Reviews

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The phone did not work. When it arrived, I started the set up process and while updating the IOS the phone got stuck in a loop and would not do anything. I had to return it. I got a full refund.

Love my purchases would recommend my purchases to everyone who is interested.

I bought it for my sister in Bangladesh and she loves it .

I love it. It's great. I would purchase a pre-owned again.

This phone was horrible. The camera didn’t work, it kept shutting down spontaneously, and for no reason. It was my second time returning a phone to Best Buy. I guess the third time is the charm. I got a good phone and excellent help. I will not be buying another phone from Best Buy though.

I bought this because it said excellent condition, the battery was 82% max. That is not excellent! I returned the phone, I was told pre-owned are not best buy products but a third party seller. That is not what I expect from Best Buy! I’ll never buy pre owned again! The store gave me a little flack back but did refund the full price I paid & refunded the screen protector I bought.

Need to return it. It holds a charge for about two hours.

This phone came with a lot of issues unfortunately

Even though its says the battery is on maximun capacity of 100%, dies pretty quickly, with a 4 hours of using, its already in 50% charge its not worthy.

I was not given the financing no interest option. I need this returned and recharged

great phone, lots of memory and takes great pictures

I have this phone, is pretty beautiful and is a beast in gaming

Don’t do it . My battery is weaker than expected . I now have 5 days to get a new phone and return this one - I wish I didn’t do this . I should’ve just purchased a new one even though it costs more . Please don’t do it because you end up taking a gamble on the health of the phone and Best Buy’s policy is terrible