Customer Ratings & Reviews

It is a great phone haven’t had any issues with it yet.

My phone came in good condition not broken or scratched !

Great phone, but Best Buy customer service needs a lot of work!

Absolutely — here’s a positive review you can use for the iPhone you purchased (assuming it’s the iPhone 16 Pro Max): ⸻ My Review of the iPhone 16 Pro Max I’m really impressed with my iPhone 16 Pro Max! From the moment I started using it, it’s exceeded my expectations in every area that matters. Display & Design The large 6.9-inch Super Retina XDR display is stunning colors are vibrant, brightness is great even outdoors, and everything looks crisp and smooth. The build feels premium and solid in the hand without being too heavy. Performance This phone is a powerhouse. Apps open instantly, multitasking feels effortless, and even graphic-intensive games run flawlessly. The performance boost with the A18-series chip makes everyday use super fast and responsive. Camera Quality The camera system is phenomenal. Photos come out sharp with natural colors, and the low-light performance is excellent. Whether I’m shooting quick snapshots or recording video, the results look fantastic. I especially love the new camera features and video modes. Battery Life Battery life is one of the best I’ve experienced. With normal use throughout the day, it easily lasts from morning until night without needing a charge, which is a huge plus for me. Software iOS feels smooth, intuitive, and reliable. I love the new features and how seamlessly everything integrates with other Apple devices. Final Thoughts Overall, the iPhone 16 Pro Max is a premium phone that delivers on performance, display quality, battery life, and camera capability. It’s worth the investment and one of the best smartphones I’ve used.

I recently bought the iPhone 16 Pro Max from Best Buy, and I’m really impressed. The phone feels super smooth, fast, and premium in hand. The camera quality is stunning, especially in low light, and the new camera control button makes taking photos so much easier. Battery life easily lasts me the whole day with heavy use, and the display is incredibly bright and sharp. I also love the new titanium finish — it looks elegant and doesn’t feel too heavy.

It works fine great phone. Love the quality and the color

I am very satisfied with my recent purchase of a pre-owned iPhone from Best Buy. The device has an excellent condition and works perfectly. The entire buying process was smooth and professional, and the product matched the description provided. I appreciate the quality control and reliability that Best Buy offers, even when purchasing pre-owned devices. This experience has reinforced my confidence in buying from Best Buy in the future. Thank you for the great service.

Despite it being a pre owned the phone was spotless and seemingly brand new. The battery life was at 100%, perfect and best camera I’ve owned, and all of the other features were amazing. Better than buying a brand new phone personally.

Phones works perfectly. Easy to use and long battery use after fully charged.

iPhone 16 Pro Max Outstanding performance after a couple of months of owning the phone. I do have issues with the phone temperature at times while using it. Best Buy did a great job describing the phone's performance. I noticed the device's speed, quality, and longevity. I would recommend the iPhone 16 Pro Max to users who need an upgrade. Best Buy, thank you for the phone available and providing good customer service. *Disclaimer: The device was not in cosmetically excellent condition.

⭐️⭐️⭐️⭐️⭐️ Absolutely thrilled with my purchase! I recently purchased two iPhone 16 Pro Max devices, both listed as pre-owned and in “incident condition” — and I honestly couldn’t be happier with the results. From the moment I received them, I was surprised at how amazing the phones looked and worked. The condition was far better than expected — both devices were fully functional, extremely clean, and performed like new. The buying process was smooth and transparent. I was a bit hesitant at first, but everything from the packaging to the activation went perfectly. I’ve had zero issues, and I truly feel like I got a premium product for a fraction of the price. I’m so satisfied and genuinely happy with this purchase that I wouldn’t hesitate to buy again. It’s rare to find such quality and honesty in the resale market, and this experience far exceeded my expectations. If you’re on the fence — don’t be. This was absolutely worth it, and I hope to be lucky enough to win that $400 gift card, because this review is coming from a very happy customer!

The iPhone 16 Pro Max is powerful and is meeting my needs. It's loaded with features that makes it easy to use and has plenty of memory to handle the media content I manage.

The iPhone 16 Pro is a productivity beast. After using it, the A18 Pro chip handles AI tasks and gaming with zero lag or overheating. The new 5x Telephoto lens and Camera Control button make photography feel professional and intuitive. The Desert Titanium finish is stunning, and the battery easily lasts a full day of heavy use.

Honestly was worrried about buying a refurbished iPhone but the description, condition and overall iPhone from best buys preowned selection was a great deal. IPhone 16pro max was in perfect condition and have had no issues and is as described. 100% truest the excellent condition description that Best Buy put on the phone. Battery was at 100% health and have almost no charge cycles on its battery health report.

Great quality. Easy to use and transfer data to and from.

In excellent condition! Love this phone and have no complaints.

I loved this phone; it was a gift for my sister-in-law and she was thrilled with it. It works perfectly. It still has 90% battery. Thank you so much, we loved it!

The iPhone 16 Pro is fast, lightweight, and beautifully designed. The camera upgrades are amazing, especially the new zoom, and the display is bright and smooth. Battery lasts all day, and overall it feels like a big step forward—definitely worth the upgrade!

Good so far.. working as expected. flawless. Dont know why i waited so long for this.

Great and has more storage. Love the camera quality.