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Customer Ratings & Reviews

$1,089.99

Customer reviews

Rating 4.6 out of 5 stars with 202 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.7 out of 5 stars

  • Camera

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are enthusiastic about the overall performance of the Pre-Owned Excellent iPhone 16 Pro Max, noting that it works great. Many are also pleased with the phone's amazing condition, great battery life, and stunning camera quality, especially in low light. Some customers have mentioned that the phone warms up when used constantly. Finally, customers express their love for all the new features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 202 reviews
  • Rated 4 out of 5 stars

    Good i like it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like is good phone have nic screen nic and the screen is good for the people

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Iphone 16 pro max

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is very good only the box and charger is no original

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Lock phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave me a lock phone! It was suppose to be unlocked I have buy several phones and this never happen Ruin my Christmas present for my daughter

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad condition product was sanded.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible experience. Best Buy send me a 1200usd iphone with crack on the camera , screen popping out , very bad quality charge and I return the product on the next day

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No IMAGINATION APPLES FINISHED

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phones 2 heavy feels like a square brick IN UR HAND ITS OVERPRICED best buy chargers a ARM AND LEG FR THERE PRODUCTS

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy from them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone in good faith from Best Buy. It was fine for four months but out of the blue it was reported stolen from the previous carrier. Now Best Buy is refusing to do anything for me and saying I have no recourse to recover my money or get a new phone thru them. They sold me a stolen phone and refuse to do anything about it. Be Leary of buying anything from them. Their customer service is terrible and they will not work with you even when they sell you a stolen phone.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    This phone was a rip off!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered this item because it was supposed to be in "Excellent" condition, I received it in a sealed box and gave it as a gift only to find upon the recipient opening the box that the phone was actually way less than "Excellent" as it had clearly been abused and has 3 deep scratched on the screen. Thank you for the "Excellent" phone Best Buy!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Started freezing just after 4 months. And battery is already falling low just after a few hours.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Refurbished??

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen of the phone is warped around the edges and has very obviously been replaced (not by Apple) the screen looks and feels more like glue than it does glass. Tried to give it the benefit of the doubt and now sometimes it doesn’t pick up me touching the screen.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t BUY..!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone starting acting up right after return window closed, it will turn off for no reason, and deactivate my cellular signal to the point that no matter what I do, (turn it off, restart it) nothing will help, after at least 2 hours phone will start to act normal but will be super slow! I don’t recommend buying anything refurbished or previously owned because you will have to keep it if it acts up.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Overheating

    Rated 1 out of 5 stars

    Bad experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is getting hot. Has scratch and was sell like new.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    iPhone 16 Pro Max

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When you’re watching videos, you cannot hear the volume right when you’re on the phone and also the speaker sounds like it’s messed up

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Pass on it

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Calls don't come thru. Doesn't ring for some reason.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Refurbished Iphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not Excellent Condition Period..Sreen had deep scratches..Refurbished yes but with no warranty or manufacturer warranty period is not good..The price was 50 dollars off the original price and the phone was unlocked. Still not worth the price..

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery does not last, 0 stars, do not buy from This seller

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    The phone was full of dust and uncleaned

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When received the product it was uncleaned and all the corners had white things in it. It was so uncleaned

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Amazing iPhone from Best Buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for an unlocked iPhone to get because my old phone didn't have as much GB storage so I needed an upgrade, and this phone that I got was in perfect shape and looked brand new and got an amazing deal on this phone. Love Best Buy and their amazing deals.

    I would recommend this to a friend
  • Pros mentioned:
    Features

    Rated 5 out of 5 stars

    Satisfied customer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In love with this phone. Previously had the 12 and tho it was good and all, I needed an update. Very cool new features.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good pre owned Iphone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product delivered on time. Was looking for a reasonably priced product and gone with Bestbuy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Costumer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the workers they are attended with costumers are always the greates.

    I would recommend this to a friend