Customer Ratings & Reviews

I bought this phone in good faith from Best Buy. It was fine for four months but out of the blue it was reported stolen from the previous carrier. Now Best Buy is refusing to do anything for me and saying I have no recourse to recover my money or get a new phone thru them. They sold me a stolen phone and refuse to do anything about it. Be Leary of buying anything from them. Their customer service is terrible and they will not work with you even when they sell you a stolen phone.

Started freezing just after 4 months. And battery is already falling low just after a few hours.

I ordered this item because it was supposed to be in "Excellent" condition, I received it in a sealed box and gave it as a gift only to find upon the recipient opening the box that the phone was actually way less than "Excellent" as it had clearly been abused and has 3 deep scratched on the screen. Thank you for the "Excellent" phone Best Buy!

Phone is getting hot. Has scratch and was sell like new.

When you’re watching videos, you cannot hear the volume right when you’re on the phone and also the speaker sounds like it’s messed up

Battery does not last, 0 stars, do not buy from This seller

Not Excellent Condition Period..Sreen had deep scratches..Refurbished yes but with no warranty or manufacturer warranty period is not good..The price was 50 dollars off the original price and the phone was unlocked. Still not worth the price..

When received the product it was uncleaned and all the corners had white things in it. It was so uncleaned

In love with this phone. Previously had the 12 and tho it was good and all, I needed an update. Very cool new features.

Good product delivered on time. Was looking for a reasonably priced product and gone with Bestbuy

The phones amazing, no scratches, no dents just perfect!

I like the style and the ability it brings is the best.