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Customer Ratings & Reviews

Your price for this item is $124.99

Customer reviews

Rating 3.8 out of 5 stars with 378 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.6 out of 5 stars

  • Quality

    Rating 3.5 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

73%
would recommend
to a friend

Customers are saying

Customers are positive about the price, condition, and unlocked status of the phone. They appreciate the good value for the price, the excellent condition of the phone, and the convenience of having an unlocked phone. However, customers are negative about the color accuracy, battery life, and iCloud sign-in issues. They have concerns about receiving the wrong color phone, the battery draining quickly, and difficulties signing into their iCloud accounts.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 378 reviews
  • Rated 5 out of 5 stars

    No issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this iPhone for my daughter. I was able to just put her SIM card from the old phone into this one. So far she hasn’t had any issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone !!!!! work perfect..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with all process and phone ..Delivery and service at time pick it up wonderful... I would recommend to all my friend to buy phone from you guys.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality unit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    That unit received is defective I return to the Best Buy after two days

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase! Great price!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this pre-owned iPhone with some hesitation but has worked very well with no problems. Recommend it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great used phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, was looking online and didn't trust buying from anyone, wanted a repeatable store with a policy return in case of any issues. Thanks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amaizing!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I honestly thought that it was going to be a literally used phone, but it actually works just as a new phone! I am really happy with my purshase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to navigate

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My granddaughter loves her phone the price was very good works great so fare she's had it for almost a month

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This purchase was for my teenage daughter. We were very happy with this purchase. Item was as described and in excellent condition.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good servicve

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered on line, but the cable doesn't work. I retune in store and they exchange another to me. Now, my iphone 6 is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good quality

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality, worth to own it! I use this iphone as backup phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent condition

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good as new very happy with phone I was worried about buying used but I'm glad I did .

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    A very expensive paperweight...

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First I do have to say it is not Best Buy's fault that Apple lost people's security info when they updated their sign in authentication. It is, however, Best Buy's fault that receipts do not have serial numbers on them, which Apple requires to remove your Apple ID in the event that they cannot fix security issues or any other issues of any kind. So, my advice? Absolutely DO NOT buy used Apple phones, tablets or any other tech, from Best Buy. If you do decide to purchase an Apple Device your first step should be to enable Two-factor Authentication because they no longer provide support for any other means of security.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had so much doubts about this product but now I can tell it was a good decision. 100% recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new phone it is working good, the overall appearance is great with no scratches the screen is very clear

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    The battery will blow up!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery is not the original. This has been replaced and will blow up in some months depending in how much do you use the cellphone. Buy at your own risk

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase - inexpensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Inexpensive option to certified presided iPhone. The unit was used but in great condition. Pick up was easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I also have an IPad, love both!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm 79 yrs young, used the GPS - should have had this years ago. Got home safely from East Mesa, AZ.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Like new

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its great no complaints. The owner loves it. And I. Am hahappy Thinking of getting one fir myself. Thanks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Execellent product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very hesitant about buying a refurbished phone. I've had this one for 3 weeks and so far so good!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My experience at Best Buy made it easy for me to come in and leave with the IPhone as quick as possible.

    I would recommend this to a friend