Customer Ratings & Reviews

So far it has arrived earlier than expected. Was a great deal an so far has worked perfectly with no issues. Thankful I got for a test price..

Good phone for my young child have all the features needed and the price was reasonable compared to other places shopped around at. Best Buy was the cheapest.

Happy with purchase no problems with phone so far was a great price at deal of the day add. Will purchase again for son and husband.

Okay condition for the price. I took it to the Apple store and they verified all components to be in working condition except the screen which was not original.

Long delivery time i’m not sure why it took so long for the handling to get it shipped. I was happy to do business with a reputable company versus People off the street.

It came with it a changer chord and a base (both were not apple products), I don't really mind but know yours might not come with apple chargers. The battery was completely dead, and took a while to turn on. After it was fully charged, I started setting up my apple ID & I noticed that the device was heating up (after only using it for approximately 4-5ish minutes), and the battery drains pretty fast. A few days later I did an online chat with an agent, asking if I was able to return it, and you can, but there's a 10% restocking fee for the product. Overall, the phone functions fairly well, the only problems I'm having is with the battery life and the camera photo quality is blurry. I didn't expect the greatest quality as it is preowned and an older version iPhone.

It's a great device ease to use and so much storage space I am so glad whit the purchase..very fair price

This me and my son’s first time purchasing an iPhone (Android user for years) and first unlocked phone. I can say that I’m actually impressed on how excellent condition the phone was in (being pre-owned) when I picked it up from Best Buy! The two iPhones 7’s were practically brand new looking! set up was easy with great step by step instructions to help navigate activation. Put in the new sims cards and it was ready go! I love that the unlocked iPhone doesn’t have all that carrier bloat wear and my son just loves that he can play games he couldn’t previously play having a more powerful processor than his previous android. Apple Pay set up is great with finger print ID made it easy to log into the mobile phone and use for App purchases instead of entering a password every time. The only con would be setting up a new Apple ID is a little bit annoying process and takes a little longer than expected but otherwise simple enough with all the prompts. Will definitely be purchasing more unlocked mobile iPhones in the future!!

The phone works perfect! However, I has a few scratches and the battery runs out too fast

Good packaging and condition of this device, works like new and the condition of the battery is also satisfactory. There are micro scratches, but if you wipe it the gel against micro scratches, then they will disappear. I am completely satisfied.

Dont normally purchase refurbished phones specially an iphone but then it was a gift to my sister. Its been a year and 3 months or so, only issue shes having problems with the battery dying out pretty fast but I guess based on how long shes been using it, battery life will decrease and only matter of time until she upgrades, so far positive input for an used phone.

Ordered this phone as a gift for my son, phone arrived late and the description didn’t mention that the phone has a crack going straight across the top.

Overall the phone is in decent shape, a few cosmetic scratches but nothing I'm upset about, Considering I'm only using it for an ipod anyway. Oh and one other thing, the battery seems to be draining rather quickly but I will give it a few more days before I address that issue. Only use it when I'm in the gym or car.

Everything worked right out of the box. It was easy to setup and transfer data from my old iPhone. Works great.

Is a good pre owned phone for the price And work perfect

We were a little hesitant on buying a refurbished iPhone .phone is in great shape , doesn’t not come in an Apple box or Apple charger . Have had it maybe 3 weeks we are glad we purchased it.we noticed a black line on th screen but it was past the 14day return policy, we dicided to keep it & we are hoping it lasts a while. It was clean barely any signs of .

Pre-owned iPhone, in great shape, and Best Buy provided excellent service in helping me set it up. I just wish they had let me know the battery needed to be replaced. I would have scheduled to be down when I picked it up.

My not so “excellent condition“ reconditioned iPhone Was not only overpriced Particularly since every other color was priced $40 less however out of stock but also not in excellent condition. It came with some cheap aftermarket accessories and the screen seemed to be installed incorrectly. The screen wasn’t installed correctly as it was popping out on the sides. All in all I was extremely disappointed. The entire experience left a bad taste. Starting With the overzealous questioning prior to entry. Do I really need to make an appointment to purchase a phone? really guys??? Just let me get in buy what I need and get out As efficiently and quickly as possible but no instead I have to stand around like an idiot waiting for a gaggle of sales people to finish gossiping before I could be helped.as efficiently and quickly as possible but no instead I have to stand around like an idiot waiting for a gaggle of sales people to finish gossiping before I could be helped I had to interrupt them in order to get someone to help me finish the purchase. The salesman’s attitude was as if he was doing me a favor Yet I contributed towards his paycheck I’m sure they still get paid commission? Seems retailers are closing left and right but Best Buy would rather harangue their fortunate abundance of customers prior to even entering the store however ignore customers in need of assistance completely once they enter the door. I gave them to Star’s because I was grateful to find a replacement phone on a moments notice despite an overwhelming disappointment with the actual experience

Refurbished iPhone 7 is working great for my teen 1 month later. Came with a non apple charger which broke already (but my kids break any and all). Just a few fine scratches on the screen that you can’t see once the screen protector was put on. Overall— totally worth the $150 savings off new

I wasn’t happy with the newer phones being released and decided to get this refurbished phone. The phone I received has no visible scratches or damage and works flawlessly. I saved a lot of money purchasing a refurbished older phone and would recommend others to do the same.