Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 3.8 out of 5 stars with 1317 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.3 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 3.7 out of 5 stars

72%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Applied Filters:
Page 1 Showing 1-20 of 692 reviews
  • Rated 5 out of 5 stars

    Satisfied customer

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Completely satisfied. Phone works perfectly. Price was the best;

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great memory (128GB) for storage pictures.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This iPhone 7's appearance looks quite new and the adaptor was made by apple. Let me very surprised when I receive it. So far I did not see anything wrong after I used it for couple days. I love this iPhone. This experience gave me confidence about pre-owned item so that I purchase another pre-owned iPhone 6 with 128GB - Gold for my brother at two days ago. My best buy member no is 3474441652

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent quality.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No cracks, scratches or dents. Looks like new. The battery life span is at 98% holds battery well. Everything works well on it even the fingerprint reader. I was given 14 days of guaranteed. My kid likes her gold iPhone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Iphone7!!!

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone come to me In good condition like new Battery life in 100% Which is pretty good. thanks Best Buy team..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent phones and wonderful gifts.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivered well ahead of time and on time.. Very satisfying.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for preteens.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product met all of my expectations.The camera takes awesome pictures. The only down fall is there is no slot for earphone use.This product is extremely durable. The phone comes with 128 GB of memory which is a plus.I would recommend this particular device to anyone who seeks high quality performance and has used I phones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone 7 -128gb

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Literally perfect, almost felt brand new other than the cosmetic damage, no issues once so ever 10/10 and for the price it was a great deal

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really impressed!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very impressed with this phone. It was in amazing shape and looked brand new. Came in a nice box with the charger. I used my old SIM card from my older Iphone 5 I had been using and it worked perfectly. Setup was a breeze. My carrier is Verizon but it is unlocked and should work with any one. I am very happy I made this purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It is working very well for what I need!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been looking for this unlocked iPhone for few months for backup purpose! It was easy to set up out of the box and I have used it to browse the websites, watch YouTube and make FaceTime with my friends! The size of the phone is perfect for placing in my jean pocket. It was a good decision to buy iPhone 7. I would recommend this phone to my friends with given price and its utilities.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great and functions properly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone X is the current model, thus there is no new technology to be said about the iPhone 7 model. However, I purchased this specific phone at the discounted price of ~ $410.00, since it was previously owned and labeled, as such. I began using this phone less than 1 week ago and have not encountered an issues, thus far. It works well mechanically and the phone, it's self, is in "like new" condition. I am very satisfied with the phone and the price I paid for it, thus far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone works excellent.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At I thought it twice before I ordered this item, great price, pre owned phone it works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone is in very good condition

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Iphone is very good condition, like new, no cosmetics defects, functionally work very good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Finger up

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Telephone is in great condition looks better than a new one and run great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mom needed a new cellphone

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was bought to replace a flip phone - My Mom loves it. She had an iPad so the iPhone has been easy for her to learn how to use. For now Mom is happy which means so is the rest of the family

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice phone

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this phone to finally upgrade from the iPhone 6. So glad I did now I have the latest features as my apps on my 6 could no longer be updated. Plus this phone has double the space. I also love the gold color. Phone looked practically new when it arrived. No scratches or cosmetic damages. However, beware that battery is only 81% which I would expect from this model phone. Not bad for the fairly decent price I paid ( under $20 with my Best Buy rewards)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Price, go Pre Owned.

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone for an astonishing price. I would haven never known it was a pre-owned phone if I didn't buy it my self.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Would recommend

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this phone for my son. Came in excellent condition. No problems with the phone whatsoever and I’m writing this review 18 months after purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone!

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second iPhone that I have purchased from Best Buy! Bought this iPhone as a gift and was extremely impressed with it! It was in very good condition. No problems so far since buying it and she loves it tremendously!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this phone as replacement for my teenage daughter. The reason I got the unlocked version is because she is under prepaid plans, so unlocked version allows to switch carriers as needed, and to have as s back up phone for international travel. Initially we were not able to swipe the SIM card right away, but it was easily resolved by going to the carrier store and getting a new SIM card ( around $10). Certain carriers will have no issues when you put a SIM card from one phone device to an unlocked one, but for some carriers you just have to get a new SIM card (phone number and all data remains the same) just to sync info and services to the unlocked device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    best used phones!

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is the best place to buy used phones in good condition, and you cant beat their warranty. Great customer service!

    I would recommend this to a friend