Customer Ratings & Reviews

Excellent phone for the money. Very happy we purchased this phone.

Fair price. Feel better buying from Best Buy than from a stranger on Facebook.

Call then to see if we pick a phone up from the store and they told us they didn't have it in store I'd have to order it online, I would get the phone the next day though so we were happy or so we thought. I saw that they had it going to the wrong apartment number so I called them back later that day and talk to him about that come to find out it wasn't going to be delivered for five more days and we needed it the next day the guy I talked to you lied to me saying I would one day shipping. So after 2 hours on the phone with them being transferred from one to another person finally talk to somebody and they said they can cancel the order and they refund me my money and we can go back to the store and just get it that day so we said sure. Come to find out they didn't refund my money like they said they didn't. I found out the next day that my bank account had not heard of any money coming back so I called Best Buy again just to have them lie to me again saying that the money would be back as fast as the bank will let me get it. That was also why. I later found out that they have a 7 to 10 day waiting period for refunds. After talking to a lady for an hour the next day she had helped me by letting me know that they didn't cancel the order they didn't have that option and they were still sending it to my apartment complex but to the wrong apartment number. They said they would switch it but they never did. Then they told me that I just have to catch him before they deliver it to the wrong place or call UPS and see if they can deliver to our apartment and not the other person's. Which didn't happen. Very disappointed hours of my time wasted just to be lied to you by several people from a company that you think would be in the top of customer service. I won't be shopping here anymore

Good phone condition good phone condition good phone

Great little Apple phone. Fits great in hand and the updates work great

Everything about this item is great just the battery is a little spotty

Good condition for a refurbished phone! Bought for my son and he loves it!

It's a nice phone. I wanted small but now I do feel it's a tad too small. A And with no manual or info of any sort, and being my first iPhone, there is a learning curve. Not everythijng easier than Android!

Phone arrived quickly and looks brand new. Everything is in working order, this was a great deal!

Good condition overall and speakers work very well

Great phone it’s small fits in any pocket …Lost it for 2 days

The phone workes great using best buy prepared phones I was able to get my whole family iPhones

a good option for a pre-owned iphone. battery tends to get hot when charging tho.

Love the SE. Its still a great phone for a reasonable price. Perfect for your teen that is getting his/her forst phone.

The phone is awesome and everything the store promised it met. I will definitely buy again.

Camera quality isn't the best. Older model phone so it is price cheaper

I’m extremely happy with my purchase the phone works great. The only complaint is that it didn’t come with a wall charger box only the cord. The case gives me awesome protection

Box had everything I needed to get started. As far as Best Buy ensuring pre-owned item was good quality, I am very happy. Not a scratch or mark and battery was 100%. I did an online order and item was ready for pickup when I got there. This item meets the exact need I had, and I got a sim card for Tello which works flawlessly.

Phone was in good condition, process was quick to pick it up at bestbuy, had duplicate charges but that was resolved quickly.

It is my daughter's best friend, an excellent addition, reliable