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Customer Ratings & Reviews

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Your price for this item is $159.99
The comparable value price is $179.99

Customer reviews

Rating 4.3 out of 5 stars with 888 reviews

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Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers praise the excellent condition and ease of use of the pre-owned iPhone SE (2020), along with its performance and camera quality. Many appreciate the phone's size and the competitive price point. However, some customers note that the battery life could be improved, and a few mention that the storage capacity is limited.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 40 Showing 781-800 of 888 reviews
  • Rated 1 out of 5 stars

    Not Happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will not finish updating and that has made it unable to use the phone.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Iphone xr

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for the price! My son is going to love it!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    The phone doesn’t hold charge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ll be taking this phone back as isn’t hold charge

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good in refurbished

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone looks good without any issues. Chdcked battery life, listed as 96%. Overall pleased

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Lasted just over 3 months

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a pre owned iPhone for my son from Best Buy. It worked great at first. However, the touch screen is no longer functional after only 3 months of use. Buyer beware.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    Bad investment

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No better than my old phone..just as slow and can’t return it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Won’t buy again

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was not in good condition when purchased, it kept rebooting. Ended up returning the device.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t bother with a refurbished phone

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone stopped charging after owning it for 3 months. I know now not to purchase refurbished phone from best buy

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    IT'S New

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    off button is difficult to press. Neglected to pair apple watch with phone when purchased. Accomplished easily by GEEK squad in timely appt manner

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Immediate issues

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My last phone had a cracked screen so I needed a phone to get me until I upgraded. Within 1 minute of starting the phone, it would reset itself every 5 minutes. Maybe I purchased a dud, but I returned it immediately. Best Buy was easy to work with and did not charge a restock fee.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    Don’t bother.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slow…. Glitches. Purchased in a moment of desperation. Bad idea!!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    NO GOOD!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery in this phone is very bad- for the price I paid it should have been new!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unhappy Nana.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased an unlocked phone for my grandson for Christmas only to transfer his iPhone to the new one and find out that the phone is still attached to AT&T. My grandson is in tears on Christmas because the phone he wanted is useless. Apparently no longer returnable.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    IPHONE SE

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's small, has ok quality and the camera is ok .

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Delayed order from December 19th

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered Dec 19th still haven’t received item!! Called customer service and went in store with no luck! I couldn’t even cancel my order to purchase one in store!! Can’t give proper rating since I don’t have my son’s iPhone yet! Very frustrated!!!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Should have bought a new phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery is not Apple phone shuts off at around 30% battery life

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective - DO NOT BUY

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refurbished junk. The ear speaker didn’t work. Only way to talk on the phone was through speaker phone. Don’t waste your time like I did.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    BAD QUALITY Cellphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Phone had a problem, it was ok only for one month, now to repair it the cost is the same that the price I paid less than 2 months ago. I tried to request help in the website and I couldn't find where. I am very dissaponted

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Restocking fee

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The restocking fee is so dumb. And the phone arrived a terrible condition.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Was told my phone wasn’t used

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I bought this phone a friend and I both asked if this phone was used because of the low price, we were told NO. That ppl stocking forgot to remove the price from another phone, I would not of bought a used phone!

    I would recommend this to a friend