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Customer Ratings & Reviews

$169.99

Customer reviews

Rating 4.3 out of 5 stars with 956 reviews

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Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.0 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers appreciate the overall performance, condition, and ease of use of the Pre-Owned Excellent iPhone SE (2020) 64GB (Unlocked). Many customers also find the price point reasonable and are satisfied with the camera quality and size of the phone. However, some customers have expressed concerns regarding the battery life and processor speed.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 44 Showing 861-880 of 956 reviews
  • Rated 1 out of 5 stars

    Defective - DO NOT BUY

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refurbished junk. The ear speaker didn’t work. Only way to talk on the phone was through speaker phone. Don’t waste your time like I did.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    IPHONE SE

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's small, has ok quality and the camera is ok .

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not Happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will not finish updating and that has made it unable to use the phone.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Delayed order from December 19th

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered Dec 19th still haven’t received item!! Called customer service and went in store with no luck! I couldn’t even cancel my order to purchase one in store!! Can’t give proper rating since I don’t have my son’s iPhone yet! Very frustrated!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    BAD QUALITY Cellphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Phone had a problem, it was ok only for one month, now to repair it the cost is the same that the price I paid less than 2 months ago. I tried to request help in the website and I couldn't find where. I am very dissaponted

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Restocking fee

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The restocking fee is so dumb. And the phone arrived a terrible condition.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Was told my phone wasn’t used

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I bought this phone a friend and I both asked if this phone was used because of the low price, we were told NO. That ppl stocking forgot to remove the price from another phone, I would not of bought a used phone!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst product I’ve gotten from Best Buy!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was looking for a replacement phone for my father-in-law. This looked like a good option, so I purchased it As soon as I opened it up, disaster. It’s like nobody inspected this phone. The power button was stuck and the volume key was sticky. 

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Phone did not work as expected

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone did not work as expected. The volume was too low on the earpiece even at the highest volume setting. I had to pay $45 fee to return a defective product.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Non working phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received a non working phone.Had to send ti warranty center at my own cost.Hoping for replacement since i never even had it connected

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone was NOT unlocked so I had to return it and they charged me a $45 restocking fee. I will never purchase anything from Best Buy again.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    A used iPhone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your delivery communication / notifications suck..

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Wish there was an Apple box

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not come in an Apple box. The phone works fine but this is a gift for my son and it is his first iPhone. Would have been much better with an official Apple iPhone box :(

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    IPhone 6

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I paid top dollar for this phone and do not like it. My old android worked better

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone did not work when opened. Best Buy did a great job taking care of it and exchanging it for a better model.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Apple SE phone

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone for my Goddaughter in June. It stopped working in January. The repair cost is $300.00.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broken Button

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone worked fine except the button was non-working. Couldn't press it at all to get into the phone.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Fake crap

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product stopped working after few months not charging

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth buying preowned

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s just not working, we will have to return the phone to Best Buy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    iPhone SE

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone stopped working after 2 weeks and It was very difficult to return it

    No, I would not recommend this to a friend