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Customer Ratings & Reviews

Your price for this item is $249.99

Customer reviews

Rating 3.8 out of 5 stars with 1077 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.3 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 3.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

72%would recommend to a friend

Customers are saying

Customers praise the excellent condition and impressive camera quality of the pre-owned iPhone X, also noting its reasonable price and ease of use. Many appreciate the phone's performance and sufficient storage. However, some customers reported issues with battery life and screen functionality, with a few mentioning scratches or overheating problems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 1,077 reviews
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    iPhone X

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good condition , just the battery life is not so great

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent now, was very nice

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was very good for when it was newer, until iPhone 13-15 have come out. Now the X seems very inferior. I hope it’s not because of Apple making older devices operate slower.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    MR.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great phone, and was priced fairly.great customer service

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Stay Honest

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great UI, sleek design. Horrible battery life. Ended up buying a battery case to help extend The battery power

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    iphone x

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i didn’t expect that the phone ce with a different box and charger but the phone is good thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best purchase ever I

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone works perfect, love it, highly recommended it

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Quality Purchases

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been pleased with quality of this device as I was with my initial purchase. There have not been any issues with either purchases.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Used iPhone X

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone works fine - but battery only had 80% capacity

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Another win by Best Buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My very old iPhone 6s finally died after almost 7 years, and I wanted "newer but not new," refurbished, without paying Apple Store prices. Best Buy came through with exactly what I needed. The phone is great and is exactly what I wanted. Highly recommended!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    iPhone X review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Small but easy to use. Has nice sleek style that’s comfortable for the hands. No marks dents or stains on the phone. Takes good clear pictures.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Scratch in screen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had an immediate need. Knew the price was on the high side so when we saw the small screen issue we were not real happy. Took it to Geek Squad to check (we are members)ane for the first time, disappointed with their knowledge of the product and the return policy.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Take me back to 2017

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this series of iPhone. Just wished the battery was new.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Not a full battery life

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was in good condition but the battery life was. 79%.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Iphone x

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone came in 2 days earlier than expected which was greatly appreciated since my old 6s finally died in me. The phone looked great, not really any noticeable scratches or anything. SIM card worked immediately everything was fine EXCEPT for one thing, the Face ID did not work, I tried all the trouble shooting steps, even contacted Apple. Still did not work, so I’m returning and reordering.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Screen

    Rated 1 out of 5 stars

    “Refurbished” iPhone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Garbage! We bought this phone for our daughter not even two weeks ago and the touch screen doesn’t work and the battery dies within an hour. It’s definitely not refurbished or put through the proper tests. For $500 this is absolute garbage! What really has me upset is that I went online to start my return process and it says it’s past the return date (two weeks)! Obviously I will be fighting this in the store

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty Good Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the phone, doesn’t come in the IPhone box nor with the original charger but that’s no problem, had a little scratch on the screen but I got a tempered glass so it’s fine, would recommend, shipping was fast ❤️

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    iPhone X

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came in very good condition and looks new! setting it up was very easy have had no issues so far and im happy with my purchase I would definitely recommend

    I would recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 3 out of 5 stars

    Iphone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen was defective after about a week of having this phone. Had to get a replacement for it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Good deal to but the pre-owned phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is in great conditions, no scratches, no problems on the screen, battery looks good, I activate it with my own phone company and no issues so far!!! it was a good deal!!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Bad battery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery on this does not last the entire day. I know this is a phone but the manufacturer should have known that apps would drain the battery.

    No, I would not recommend this to a friend