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Customer reviews

Rating 3.8 out of 5 stars with 1077 reviews

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Rating by feature

  • Display Quality

    Rating 4.3 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 3.7 out of 5 stars

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72%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 1,077 reviews
  • Rated 3 out of 5 stars

    battery drains comically fast

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took way too long to charge upon opening it for the first time. And then the set up took even longer. It took long to charge in general and the battery would drain super fast, even if the most my phone was doing was getting a notification. It didn't seem worth trying to keep it, getting a new battery for it, and then having to get a new Sim card too since the one from my old phone doesn't seem to fit in this phone. There were some scratches on the screen but honestly I was fine with that. It functioned like a phone so it's fine. It just sucks that the battery drains so quick even when I'm NOT really using it. I kinda depend on my phone for background noise to do things and to sleep, and having a phone that pretty much has to always be on the charger just doesn't work for me. Maybe I just got unlucky but it just was not a good first impression with it being dead on arrival, and then taking forever to get to 20%. Hopefully the next one I ordered won't have that same issue with the battery.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    You can trust the seller

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was skeptical about buying this item at first had a lot of doubts because of my first time buying a phone online... but when receive my package the phone was clean .. first thing i did was to observe how it look .... for a Pre-owned phone, no scratch was was seen .I would recommend this item to anyone that wants to buy online

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Preowned iPhone X 64 GB

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came in great condition no scratches or anything . Works amazing . Saw the reviews were kind of horrid so it took me a week to actually order . Had it for a week and haven’t had any problems so far . Great buy if you ask me .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great but beware of ghosting

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase works great. Had the iPhone ghosting for a little but I broke the front glass and had it replaced and no more iPhone 10 ghost moving my screens around.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not good

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ehh not that great tbh anymore bought it “refurbished” and the batter had 67% battery life left

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone xs

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is the best. I recommend it. I really liked it. I appreciate it. Best Buy told it to all the people. It is guaranteed and cheap. Their products are good quality and their customer service. I loved it. They deliver it to you on the exact day. I already bought the products and I will continue buying because it is one of the best stores in electronics and domestic goods and I recommend it to all people to continue buying in this store so that it does not disappear

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fair product.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone overheats sometimes, however I think its this specific model that has issues because other people that have the same phone have told me that it happens to them too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple iPhone X

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn’t sure what to expect from a “pre owned” phone, but I will have to admit it was far better than I expected; no scratches, dings of any kind. It works perfectly and the cost was incredible.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sceptical at First

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son bought this iPhone-Preowned. We were iffy at first since it was used, but the phone hasn't given us any problems what's so ever. Everything worked and actually looked brand new.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    refurbished where

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is great refurbished replacement phone for my little cousin. she lives it. it works well on her phine network. no issues so far and it looks new no dings or dents in great condition.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is pretty good jus one thing the battery is only at 88 percent and last no where near as long as my android I wouldn’t have to charge for days. Maybe that’s jus iPhone though I’m not sure but overall good

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great phone!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very great and good conditioned phone. It did have a couple little dents in the side when I first opened the package but overall worked just like a brand new phone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Would buy again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As expected! It’s an iPhone that works just as it should

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked really good! I didn’t see any real issues with it. I didn’t realize it wasn’t 5g compatible but none the less pretty good!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent Geek squad refurbished phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this pre-ownnef, as an emergency replacement for an iPhone 7+ that died in a black screen of death! Lol Easy online transaction. Picked up and swapped sim next day. No complaints.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Bad phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life was 80 when I got it and the speakers don’t even work I know it’s preowned but I expected them to have checked what was wrong with it & fixed it. It also cracked on the front & back a few times after I dropped it that’s on me but I also ordered a case from here & it never arrived so just don’t order online bc every single time I’ve ordered something it’s gotten delayed

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Iphone

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone when I bought it and it still is. It seems like it is almost new.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Still reliable. X

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent device! Pros, Despite being an older model. It still has competitive appeal. Processing speed, touch screen response, website compatibility, app availability. Social media app functionality. Premium feel and construction. Cons that could not be ignored, memory storage, battery life and potential software security risks. Considering the X platform has been around for a while, software development has its limitations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dad needed a new phone but nothing expensive , and this was perfect for him . In good conditions

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Update

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the phone for girlfriend update from I phone 6 . Works just beautiful as should thank you

    I would recommend this to a friend
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