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Customer reviews

Rating 3.8 out of 5 stars with 1077 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.3 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 3.7 out of 5 stars

72%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 1,077 reviews
  • Rated 5 out of 5 stars

    Good pre owned!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my first purchase of a used refurbished phone so I was a little worried. It came in a plain white box (Apple unbranded) with some stickers sealing the box. I carefully got my knife to open it and held my breath. I slowly lifted the lid and saw what appeared to be Apple style cardboard presentation insert with the phone in a plastic bag. Couldn't see the phone clearly so another dramatic moment while I opened the bag. OMG the phone looks NEW!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Best Buy phones...smh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why is it that all Best Buy phones have total crap GPS, and the battery goes bad fast? Not ok. Just, not, okay.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Apple phone Good Value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone works great and was good price. Super! If you can stand to not have the latest/greatest technology. This is a great option phone and good value. Does all that I need.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good if it’s not pre-opened

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought as an open box item, my grandmother needed a phone but didn’t want to spend the full price. It gets the job done but of course whatever was wrong with the phone before it was fixed, became a similar issue.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Quick fix, but barely worth the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You get what you pay for. Phone works fine but there are some big issues, a small crack in the screen (which will get much larger over time), the speaker doesn’t work while talking on the phone normally, you have to talk on speaker phone to talk to anyone. Battery is 75% life right out of the box.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Works great for a refurbished device.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone works great. Especially, the camera. I took a picture from far away from the subject I wanted a picture of and I zoomed in. The picture turned out great. I also like the security features on this phone. I would love to get an iPhone 15 when it comes out. However, since I can’t afford it. I got a phone that, in my eyes is just as good.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    iPhone x

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoying them well. The memory awesome and the battery life was a 100%. The original ones I bought were 82% battery life so you have to be careful.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not with the money

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is a piece of garbage. We purchased it for Christmas for our 18 year old son. Within 5 months, the phone is not working because the battery is swollen. That was $80 out of pocket. One month later, the touch screen stops working that's another $60 out of pocket. I should have just purchased a brand new phone at this point. Don't waste your money. If best buy refurbishes a phone, they should at least warranty it for a year or something. I also pay $200/ year for TTS, and no, they don't cover the iPhone, either. At least, that's what they told my son when he asked them to fix his defective phone.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Easy upgrade

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a gift for my kid. Huge difference in operation, camera and storage. Great price too!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good phone but had issues.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a very good phone to own however I noticed the battery died a lot quicker than other phones. It turned out that the battery had faded so to the previous use. I also noticed some wear and tear on the screen which at moments glitched. Over all this was a very useful phone but those issues ultimately were a reason to return it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good phone for the money

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would have rated Excellent, but I yet have to learn a few things to use my phone to it's max, like how to be able to hear the caller without using the speaker.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pre-owned iPhone 10

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never bought a pre-owned phone before but since I got the same coverage by Geek Squad I decided to take a chance. So far so good, still learning new features. Really appreciate the salesperson in phone department taking the time to help me set it up, as I am very low tech.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone is aight

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good, phone just overheats and battery is in service mode

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only problem is that the battery die quickly but that is an apple problem not best buy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Value

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as intended & would recommend to anyone who can’t blow a fortune on a new phone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Preowned iPhone X

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Son needed a replacement phone quickly. Ordered online and picked up in store the same day. Quick and easy from start to finish!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    iPhone X

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good shape. Clean phone and ready to use.. working ok

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great unlocked phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought an unlocked iPhone X and it arrived quick, in great condition and works perfect. A few minor scratches on the back and a small one on the screen but nothing major. I've only had it a few days so I'm making sure everything works. Will update if I have issues.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Used iPhone X

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone for a great value. It’s a bit of a lottery the quality of the battery, but Best Buy was willing to exchange the phone when my first purchase was deteriorated.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone X review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I wanted . Perfect buy. Everything works good , no complaints . Battery life is good storage is great

    I would recommend this to a friend