Customer Ratings & Reviews

Our son's old phone quit working. He is an iPhone fan all the way, so we looked for options that were a reasonable price, but also have everything he was looking for. Glad that Best Buy had a pre-owned XR. He is very satisfied with the phone, and I am glad to not have payments for the next two years :)

Really good quality phone recommend to all who want a good phone for low price but really good quality

This iPhone XR was a pre-owned phone. It's an excellent shape and so far has worked very well. However I did try to do a price match because I found a cheaper one at a large competitor retail chain. Best buy would not honor the price match even though the two phones were exact and both were pre-owned. However that may be a problem being a pre-owned phone. Overall the phone itself is great

Great iphone especially for the price. Wish I had bought it sooner.

Very good phone small and cute , my son loves it !

The phone was in great condition, user friendly, would recommend to friends and family.

Phone works great. Have the same for work. Purchased for the wife. No complaints yet. perfect size

Purchased in-store and the phone was in near-mint condition with no visible scratches on either the front nor the back. What's better was the battery was replaced (with genuine Apple parts) and health was at 100%, which is great for a pre-owned three year old phone. The charger and cable were third party, but that is a very minor sidenote for a phone of this price and overall value.

Good service in store and the phone is perfect for an used phone.

Everything was good, it have some scratches, but the battery condition was a 78%, that although it was a used phone should be better to sell it.

I love the phone I got from best buy! The customer service was amazing

The phone was in good condition and got the phone when we had asked for it and had no problem when connecting the phone to our server

Got it as a gift to my mom and she has loved every second of it

Love it , no scratches , no damages ,everything works perfect.

I bought this phone for my teen son. He has been wanting this phone for a while and we are very satisfied. Screen had some hairline scratches and phone did come a little dirty. But nothing that will make me return it. So far so good.

The quality of this phone surprised me. Normally there's a risk in getting pre-owned iPhones, but it came with very good condition for the price. 91% battery health and about 1 or 2 minor scratches (nothing a case can't cover) and no software/hardware related issues. Definitely a good purchase.

We bought this used iPhone and it was good as new. For being so old, the camera quality was really good, the only difference to the new phones is the zoom and focus, but besides that, the images are really clear. The phone feels light and smooth.

Thanks its undeniable the best product no regret amazing

My phone arrived a day early, but the packaging was poor and ripped up. The phone cosmetically on the outside looked perfect, but when I turned the phone on, there is a spot on the screen where the lcd had given out. This caused the touch feature of the screen to not work, right on the top row of the keyboard. I’m not sure if this happened in transit or the phone was like this before they sent it out, so I just bit the bullet and got the screen replaced myself.

The phone works perfectly fine. There is minimal damage on the side, other than that the phone is in great condition.