Customer Ratings & Reviews

Phone was significantly scratched and absolutely filthy. Definitely not what I was expecting when I could have purchased a reconditioned phone from Apple directly or any number of other vendors. On top of this Best Buy will charge a restocking fee even for "refurbished" items. Was told there was no restocking fee before I ordered for open box and refurbished items (that is not true or at least not applied consistently). Complaint to the Best Buy fell upon deaf ears. This is obviously not an isolated incidence based on past reviews, which I admit I should have paid more attention to, but figured I could make a return assuming these were isolated issues. Would recommend purchasing from somewhere else that has a much better policy.

Love this. Not a scratch or dent on the back or the screen. Beautiful phone.

Works wonderfully. It works just like new. It is a great deal.

The phone feels new, minor (no) scratches. The maximum capacity of the phone when I got it was 88%.

This is excellent Awesome I have been dreaming about having this for a long time thanks Bestbuy.

This product looks like new. I am very satisfied with this phone.

Love the Phone It is Awesome Fast and Easy Process Love Shopping with Best Buy

So far so good. Quality item Reasonable price. I didn’t see any reason to buy new.

Phone works great. Have the same for work. Purchased for the wife. No complaints yet. perfect size

I bought this phone for my wonderful grandson and he loves it.

Great phone at a great price. Fast shipping with constant contact on shipping progress

I bought this phone expecting it to be a little battered but now that I have it, it works like new.

Phone was clean no scratches. Looked new. Grand daughter loved it.

Good phone for the price....open box perfect conditions

Phone is great. Works perfectly. I was a little nervous about purchasing a open box phone.

Phone works great! And beats the price of new for my daughter in college who needed a new one!!

The iphone arrived with some scratches in the front glass . This was very disappointing as the price was quite expensive. Best buy should compensate for selling a semi-damaged phone.

Very good phone. Good as new to me. I’m glad I made the investment.

Fast shipping and a great product! Exactly what we ordered, fully unlocked.

First time switching to iPhone from Android, great phone for a iphone newbie like me!