Customer Ratings & Reviews

It was easy to pay online and pick up in the store, the phone came in a box and even came with a charger for the phone.

Defective the black screen had red on in the background like it was never properly repaired. Then it started over heating and won’t take a charge

Amazing phone. Love the multitude of colors as well.

Phone is great , but charger that came with it was broke within first week

Just glitches here and there but besides that it’s a good working phone

I was wondering if this phone allows carriers like Verizon and Sprint? Has anyone had any experience with a really bad phone?

I get it is a pre owned phone but the screen is all messed up and my phone vibrates really bad and loud. I have never had this issue with an iPhone before ever….

Horrible battery life, scratches, mic or speak won't work.. BestBuy said they are not certifying these and are receiving them from 3rd party vendor. Won't buy refurbished again. $45 restocking fee!!

Was sold an iPhone with an old battery that is only at 80% even though I was assured via chat that the phone would come with a new battery before I purchased it.

Not cleaned, I have to get it cleaned. Speaker and microphone sounds muffled. Took it to cell phone repair place to have it cleaned! Cost $63.00 more to hear the phone without putting it on speaker.

I still cannot use this phone. It says unlock but cannot use. Frustrating!!!!!

I’m not happy with this phone. The speaker is unclear. And the return free is $45 . They sell the phone, but they have to check everything good before they sell to customers. And then, the phone has issue and If I want to return I have to pay for the fee. Seriously?

Phone received was not up to standards. Call audio was muffled and unacceptable. Credit to customer service, who assisted with return and waived the restocking fee as phone was defective.

Works but is not complete compatibility with others phones I have to call Apple and they try to charge too for the help

The charger keeps slipping out while charging it has to be placed in one spot to really charge

received with long scratches from top of phone to bottom, unexceptable, i find the restocking fee excessive for a scratched phone, please return my $45.00

Store manager at the Florence location that walks on his tippy toes was very rude and nasty and named call

Had static sound when recordings play back. Had to pay like $45 to return it

This phone is supposed to be refurbished. I'm experiencing the same issues that caused me to buy this phone. Phone freezes and has glitches.