Customer Ratings & Reviews

I am unable to review the phone because the day you said it would be delivered, it hadn’t even shipped yet. I returned it when I finally got it

Phone is not uploading good and when I go to geek people they act stupid

My son loved it! It's exactly what the description said.

Very poor quality.I can see very easily everywhere scratch back and front.

I was waiting to review because I have serious issues with it from the day I got it. I just think buying refurbished anything is now a huge mistake. This was a problem from the begining and I was told to reset it as I needed a phone I found i needed to reset it constantly. till within three weeks it played out. I would not again recommend buying a refurbished phone ever after this experience, However I am dealing with corporate to see if they can refund or do something other than fix this phone. I feel it was not properly examined when someone traded it in.

Fast shipping and nice product i really recommended

Wouldn’t purchase again. Battery life isn’t great.

The sounds is not good!poor quality sounds! But i cant do anything because i send it to the phillipines already...

I’m not happy with all the blemishes on this phone. For the amount of money I paid for it.

Excellent products I will buy this again in future

Second time purchasing a refurbished phone from Best Buy & will not be the last. first one being an iPhone 8 it was kind of slow after a couple months of use but that’s only because it was an older model phone and I had to download IOS 16 in order to set it up but overall great. Display screen is wonderful so is the battery life on the XR and just really great.

Phone is clean and is like brand new, except it's not in original packaging. Good enough for a starter iPhone for an 11 year old.

The phone had a non-working camera,it works good,but the back camera doesn't work.

This phone over heats terribly! Doesn’t holds a charge. Purchased it and begin using it in October 17 . No longer returnable.

When i got the phone there was nasty stuff in the speakers phone was very slow and would not hold a charge. I 10/10 do not recoment buying a refurbished phone from best buy everything else is great

Phone had problem with screen after warranty expired

I liked it and great price for a unlocked phone i would say

I previously purchased my current cell phone (pre-owned) at a different Company and it arrived looking brand new. The battery life was great and still is and the phone still works fine. However, I recently decided I wanted to switch to an iphone so i purchased this preowned iphone from BestBuy without hesitation because if my previous ecperience with getting a preowned phone. I even paid extra for expedited shipping. The phone arrived packaged in a very crumpled, very used-looking box. Not sealed. I was stunned by the appearance of this phone. It looked dirty, had several scratches and just looked extremely used. You could even see the earwax buildup in the tiny holes of the ear-piece on the phone. It was disgusting. I immediately placed it back in the box and washed my hands. I returned it to Bestbuy. I still cannot believe Bestbuy would ship a phone in this condition to customers. Horrible experience. Never again.

Battery life was pretty low but over all still a good phone

The iphone was in perfect condition. It had all the accessiors needed to make it great transaction. Thank you Best Buy.