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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1689 reviews

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Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers admire the excellent condition and overall performance of the pre-owned iPhone XR, along with its camera quality and ease of use. Many also appreciate the phone's price and speed. However, some customers have expressed concerns about the battery life and the presence of scratches.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 1,689 reviews
  • Rated 5 out of 5 stars

    Good phone for a fair price.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This XR iphone works well. I had an Iphone 13, but it was destroyed in an unfortunate accident and did not want to spend a lot on a new phone. This iphone XR is a close replacement.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    iPhone XR

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My older phone had suddenly blacked out on me & I couldn’t afford to wait on another phone to be shipped to me. Best Buy came in clutch! My XR works like it’s brand new and I haven’t had any problems with it thus far. The price was reasonable to me as well.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    Buy used!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good! Excellent condition. I always kind of hold my breath when buying a used product but I am very impressed with the phone. No scratches, no sign of wear. Also happy with the X R.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Makes a great gift for someones first iphone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone arrived in great shape with no visible scratches or dings, which I was worried about as this was a gift. My complaint is that the battery life is poor, which I guess is to be expected on older phones, but this wasn’t cheap so I expect it to last a long time.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    good phone.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the product is in good condition. the color is good and less damaged. it is delivered on time. charging cable was included with apple offers.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Gift for teenager

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my niece as she was begging for an iPhone because she's entering high school and didn't want an android anymore, *eye roll* teenagers lol Packaging was a little suspicious and a little more sturdy packaging would have been great, other than that phone came in pristine condition, had a problem with the sim card, but that got resolved easily with mobile carrier.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    New Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone it came in handy in a time in need.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    iPhone XR

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this phone for a while now. It has been a great phone, lots of storage, great pictures, easy to use.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Cell Phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone. I had one previously that’s why I purchased this one. it is a little slower than the old one I had. Maybe because it’s refurbished. Battery does not last very long.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    iPhone purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a pre owned iPhone 14 Plus and it works great. It’s like new. I replaced my iphone11.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    A satisfying... downgrade? Works great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does exactly what it needs to with all the snappiness expected from iPhones. This was actually a downgrade from a previous iPhone that was lost, but there's really no noticable difference in performance since it isn't being used to play graphically intensive games... just a solid iPhone.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Overall performance

    Rated 5 out of 5 stars

    Iphone XR 256 gb black

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone came just as brand new. Works really well and my son love it. No scratches at all.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    New Phone for Teen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our son's old phone quit working. He is an iPhone fan all the way, so we looked for options that were a reasonable price, but also have everything he was looking for. Glad that Best Buy had a pre-owned XR. He is very satisfied with the phone, and I am glad to not have payments for the next two years :)

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Iphone XR

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a scratch on it , easy transfer over and works flawlessly . Very happy .

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Price

    Rated 5 out of 5 stars

    My new phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone and cheap. It's a not new phone but is what I need for a good price and look like a new one.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Refurbished IPhone XR

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything functions on this phone but the included battery is at 88% so they left the original battery in it instead of it being completely Refurbished. That's the only reason i didn’t give it 5 stars. Refurbished to me means that everything Worn should be replaced but overall, Im happy with it....

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    Fast and easy way to buy a used phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was in good condition and got the phone when we had asked for it and had no problem when connecting the phone to our server

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Price

    Rated 5 out of 5 stars

    Affordable Quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We wanted a quality unlocked phone and were able to acquire a pre-owned phone at considerable savings.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    So so iPhone (ILB)

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was good, it have some scratches, but the battery condition was a 78%, that although it was a used phone should be better to sell it.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    iPhone XR

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this used iPhone and it was good as new. For being so old, the camera quality was really good, the only difference to the new phones is the zoom and focus, but besides that, the images are really clear. The phone feels light and smooth.

    I would recommend this to a friend