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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1689 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers admire the excellent condition and overall performance of the pre-owned iPhone XR, along with its camera quality and ease of use. Many also appreciate the phone's price and speed. However, some customers have expressed concerns about the battery life and the presence of scratches.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 1,689 reviews
  • Rated 5 out of 5 stars

    Best iphone! Very durable

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My teenagers and I loved this version. It's lasted us many years. We're upgrading soon but this iphoneXR was really great! Survived many drops and few spills with their protective cases and screen protectors. Service was great even with TMobile. Upload and download speeds are great too!

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Phone was flawless

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was like getting a new phone. The only thing I didn’t like is the floor staff wouldn’t let me view phone out of box before paying. I had no way of knowing the condition with it being refurbished or open boxed but thankfully it was like new.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good deal

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone was in good condition, the battery only charged to 90 percent but that's not bad for a refurbished phone. Overall a good deal.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Best Buy Employee

    Rated 4 out of 5 stars

    Decent but comes with a couple scratches

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It gets the work done, its an iphone that works. The only thing that sucks is the scratches on the on i bought

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Refurbish is the only way to shop!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When my kids are in need of a new phone, I only shop Best Buy refurbished! They have never let me down! Always on point!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    gift for grandson

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product for the price. My grandson loves his new Iphone

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    iPhone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone over all. Camera works well . Battery seems to be decent.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    It gets the job done.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is ideal for taking pictures of treasure coins and treasure coin jewelry. My son is learning how to maintain inventory on our web store, MelFisher’sTreasures.com. For these types of pictures this phone out does even the IPhone 12.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    OUTSTANDING

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was in good condition. Everything worked fine and the shippingbwas really fast.10/11 buy from again !!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Previously owned/ unlocked iPhone

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unlocked iPhone, ready to use and I was able to add the chip from my broken phone right into this one, it was delivered earlier than expected and I had great customer service throughout the whole process. Very happy with the previously used product, faced no issues setting up the phone.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Worked great until it started glitching

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lasted about 2 years and now the screen is glitching and going in and out of apps, typing on the screen, dialing and hanging up on phone calls when im not even touching the phone

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    iPhone X

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this phone for a while now and it’s working great since I first got it and still in great condition worth the purchase

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great phone iphone XR

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grear phone, perfect shape. The operation is perfect. The battery performs perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Good Model

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it as a last minute birthday gift, great phone, and great service at pick up.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    IPHONE XR

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THIS PHONE WORKS GREAT IN EVERYWAY I WANT IT WORK

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Affordable iPhone Option

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I needed with the fraction of the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I phone XR

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves it. We have had any issues with the phone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    4/5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phones screen came out scratched but yet again its a pre-owned phone. Everything else is alright with the device.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Refurbished but like new

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad worked with a BestBuy associate to give me the best option and they did a great job! Refurbished phone was only two days old !

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    iPhone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone and a great price. It is exactly what he needed. The sells person was knowledgeable and helpful.

    I would recommend this to a friend