Customer Ratings & Reviews

Excellent use of the TotalTech. bought phone used it while I waited for my new phone, returned this phone and had a free rental.

Loved my new phone would definitely purchase another

Phone looked brand new and set up wa so a breeze. Performed flawlessly until recently when it developed Safari issues…redirects…went to a different browser. But still having issues.

Works perfect good and am glad I purchased them for the kids

It's not bad, it's a really nice phone but has a low battery life

Was Perfect Like New. My Daughter Love it! It was a birthday gift.

Not a bad deal!.. works as it should and easy to transfer over data

This phone has been working perfectly. You would never be able to tell it was preowned. This is my everyday use phone and I’m very satisfied with my purchase.

I really like the design of the phone (beside the notch which I’m not sure how I feel about). I like how simple it is to use IOS 14

Phone is working great and in excellent condition I love it

Great phone. Looks awesome and fast. Bought another one for my son.

It was a phone when we needed one. Perfection. Couldn’t ask for more.

I was have a serious chronic illness, and my phone suddenly died so I went to Best Buy because I trusted them and I explained my situation and I was advised to get a refurbished phone it was $60 an iPhone XR and I could retrieve crucial information from the dead phone. And it had a 90 day warranty Great! So I ThoughIt it froze up a few times but I thought it’s okay Im downloading my contacts and information ( that was in the First 2 weeks) and I am not iPhone or tech savvy, at 30 days I new the iPhone I purchased was in bad shape. It kept freezing up sometime for a half hour to an hour before it would let me back in so it was literally doing exactly what my old phone was doing right before it died permanently and so I called Best Buy and about coming in and hopefully trading it in for a different one of their refurbished phones and was told that oh no no no you wanna get your money back and do the trade thing in the first 14 Days after 14 days they’ll fix it but I couldn’t get my other iPhone fixed. It was dead and they’re not gonna be able to fix this one either or maybe kind of crank it up a little bit for maybe 90 days and then I would be in the same place I was at when I came in to get this phone so great and I didn’t have two $300 to buy another refurbished phone but what really upset me was that I explained to the salesman in great detail that I have a chronic disease and that if I had to be able to call for help I was sent home on hospice on 1515 that’s 15 L of oxygen on and was told I was going to die. this was the fifth time that I almost died but no the last five times I did die and managed to come back but the first five times I was in my 30s. I’m now 62 years old so you know I desperately need a phone and yet salesman did not even think to tell me that if I had to I needed to replace the phone I needed to do it within the first 14 days so I am no longer I no longer have Best Buy under trusted stores or trusted people so thanks a lot Best Buy

Needed a quick replacement without breaking the bank!

very good phone really like it. Works great loved the camera quality well everything.

Great product bought and really enjoy works great like new .

Good phone plus good price. This was a good christmas present and was worth the purchase.

Was in great condition and I love my new phone so much

Great. Working phone was a gift. . She loves it.

Flawless works good no scratches, dents or anything.