Appliances Memorial Day SaleFree delivery. Ends 6/3. Terms apply.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.3 out of 5 stars with 1699 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers praise the Pre-Owned iPhone XR 128GB (Unlocked) for its excellent condition, overall performance, and impressive camera quality. Many appreciate the phone's functionality and reasonable price. Some customers have expressed concerns about the battery life, while a few have mentioned the presence of scratches.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 1,699 reviews
  • Rated 1 out of 5 stars

    The phone speaker not working.

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought that unclocked device and found out that i cant hear anything from other side. So the speaker was already damaged although the phone was labeled as Excellent. I had to spend more money afterwards to fix it. Bad buy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Nasty Dirty

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am on the phone with BestBuy as I just purchased this phone for $459 and the phone came with gunk in all crevices and it seemed as it was previously opened and glued back poorly. Hope they can help.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very good shape

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a phone and bought this. I’ve bought used phones from Best Buy before with no problems. This XR is in good shape, no scratches or dings. Phone has 86% battery life. Comes with charger and cable.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    a deep scratch on the screen

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A deep scratch about 1 inch scratch on the front screen! Gonna return it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective and dirty

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seriously couldn’t be bothered to at least wipe down the phone before hand? Lots of gross grime

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent purchase

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Far better than paying att top dollar. Ill never buy a new model again!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    iPhone XR

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t even get the item I wanted I received a AirPod case instead:(

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality, Overall performance

    Rated 5 out of 5 stars

    Still Worth It in 2025

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using the iPhone XR for a while now, and honestly? It still feels like a great phone, even years after its release. First off, the design is simple but classy. The screen is bright, colorful, and big enough for videos, reading, and scrolling — even though it’s not OLED, you really don’t miss it unless you’re picky. The Face ID is fast and reliable, and I’ve had zero issues unlocking the phone in all kinds of lighting. Performance-wise, it runs super smooth. Apps open quickly, multitasking is no problem, and iOS updates still come regularly, which keeps everything fresh and secure. Battery life? Way better than I expected — it easily gets me through the day with some to spare. The camera may not have all the new bells and whistles, but it still takes really nice photos, especially in daylight. Portrait mode is fun and looks clean. If you’re not chasing the absolute newest model and just want a solid, reliable iPhone that still does everything you need — the XR is a total win. It’s cheaper now, too, which makes it even more appealing.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Overall performance

    Rated 5 out of 5 stars

    Phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality and great color. No damaged at all. Buy it.

    I would recommend this to a friend
  • Pros mentioned:
    Functionality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Good backup phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked out the box, no I cloud lock a very little cosmetic damage (just scuffs which is normal). Battery life was at 80% capacity but it’s a backup phone so not bothered by it but would of been nice if it had an actual replacement for that

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Overall performance

    Rated 4 out of 5 stars

    Good condition

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it used and honestly, I was surprised. The iPhone feels good, runs smoothly, and for a second-hand device it’s in really good condition. The battery lasts well enough, the camera still delivers, and overall it turned out to be a solid purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Overall performance

    Rated 5 out of 5 stars

    GREAT PHONE

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Loved this item, even though it was refurbished it was in great condition and i picked it up very efficiently. Despite it being an old model it worked great !

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Overall performance

    Rated 4 out of 5 stars

    Pre owned iPhone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The rear camera glass came broken but other than that the phone worked perfectly and I absolutely loved it while I had it. For being pre owned it was in overall good condition and worked awesome

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Overall performance

    Rated 5 out of 5 stars

    Like New – Great Value for a Pre-Owned iPhone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very impressed with the quality of this pre-owned iPhone XR. It looks and works just like new—no scratches or issues at all. The performance is fast, battery life is solid, and it's fully unlocked as advertised. A great deal for anyone looking for a reliable iPhone at a lower price. Highly satisfied!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Scratches

    Rated 4 out of 5 stars

    Nice used phone

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is pretty nice with no signs of scratches. There was a little bit of dirt around the back camera. But it was not a big issue. The battery health was evaluated by the system at 84%. Decent, but I guess I might change it soon.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Overall performance

    Rated 5 out of 5 stars

    Tremendous upgrade from the iPhone 6S

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was originally skeptical about buying this from the few reviews about a "scratched screen", but decided to try this anyways from the majority of 5 star reviews. (After all, it is a "used phone", so my expectations were not that high). For starters, I love how they included a FREE SIM card key inside the package. The screen's appearance did seemed LIGHTLY used, and this phone looks like it's in great condition overall! I was very pleased with how smooth this phone has been running so far. Impressed with the long battery life. No problems at all with the "face recognition" feature -- but then again, I could care less if it didn't work after having a malfunctioning iPhone 6S for almost 4 years. Camera quality is amazing! Out of this pleasant experience, I trust this seller and I am super happy I finally upgraded to a better iPhone. 5/5 stars for sure.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing Phone!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've recently bought this phone for my daughter on her birthday and she's been in love with it, especially with this being her very first phone. I may give iPhone a shot myself because of it.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    Excellent find!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone was in excellent condition!! I didn't expect it to be in that good condition. Even the battery life was satisfactory unlike the other phones on market. Only disappointing thing was that the charging cable inside the box was not the actual Apple one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it !!!!!!!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE THIS PHONE . Feels bigger than my last iPhone (which was a seven) it is way more convenient with Face ID . Carry’s a good battery after a charge. I haven’t cracked it yet ! And I had it for three months But I’ll will get a screen protector. Oh and the colors are everything . I got blue !!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Condition

    Rated 5 out of 5 stars

    Refurbished Yellow - IPhone XR

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I first ordered this phone I was a little skeptical. But I ended up ordering it and it came on time and on the respected property. Surprisingly It came in amazing condition I could even say perfect. The Face ID is phenomenal, camera is on point, and charges fast (could be b/c of the charger I use) even till this day along with the entire software of the phone. I receive each software/ system update regularly and when I update my phone it still functions very well. I’ve heard a lot of controversy surrounding refurbished phones but so far with my experience I rate it 100/10 and I def recommend.

    I would recommend this to a friend