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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1690 reviews

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Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers admire the excellent condition and overall performance of the pre-owned iPhone XR, along with its camera quality and ease of use. Many also appreciate the phone's price and speed. However, some customers have expressed concerns about the battery life and the presence of scratches.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 51 Showing 1,001-1,020 of 1,690 reviews
  • Rated 5 out of 5 stars

    Amazing phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone so much, I’m so glad I bought it!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Works good but low battery life

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Batery goes off so fast but it works good when fully charged

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    No thank you

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Maybe other people will have better luck than me… To begin with the first phone had a battery life of 85% I bought this phone and had problems right away. I called customer service and they sent me a replacement phone right away. I received the second phone and had a very hard time getting it activated…finally after a couple hours, it was hooked up. Then…more problems! This phone had a 80% battery life. Needless to say I was able to buy a BRAND NEW iPhone XR else where for only 10 more. I would definitely pass on the used XR since there are too many XR’s with a whole lot of the same microphone problems.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    I XR

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome, working well and appropriate to my daily chat and communication

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My Wife Loves it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A few hiccups here and there connecting to Bluetooth but overall does everything she needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Need a new work phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doing what I needed it to do. It’s a work phone. The customer service was excellent. The Hamburg store associates are awesome. Thank you.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life was pretty low but over all still a good phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ole reliable

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reliable iPhone, good as a back up or as for daily use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Relatively satisfied.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am still trying to get familiar with phone which is different from my previous iphone. Had very helpful service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will always absolutely trust BestBuy when purchasing refurbished electronics. No issues so far. Would never guess it wasnt brand new.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I phone.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Darned nice phone. The body is very slippery. I recomend a cover.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came as described phone works great and all is well

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    As long as it lasts

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked good for my son but degraded and screen worn out a lot after some time

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Solid iphone.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid phone. It does pretty much everything the new iphones do and cost about 1/3 the price. The screen looks great and the battery life is good.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    is just what we ordered. an more than we expected when purchased

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great phone

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ajf;klsajf;lkasjflkajflkajflsk;afjlkjsad;lkflfdjlkfkjd

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best Buy crystal lake never lets us down.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came thru looked new came on yhr day expected. Tje geek squad helped us place the order took time answwimg questions . Best buy crystal lake never does us wrong .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great bang for your buck and still work 2 + later

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife bought this phone pre-owned and was a bit weary, but she has had it for two plus years and it’s still going strong. Had 100% battery life when received!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iphone xr

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    absolutely love this phone for my daughter thanks to best buy !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I overall love the purchase! It was exactly as advertise and would recommend to anyone

    I would recommend this to a friend