Refund Refresh 4-Day SaleEnds Monday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.3 out of 5 stars with 1690 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers admire the excellent condition and overall performance of the pre-owned iPhone XR, along with its camera quality and ease of use. Many also appreciate the phone's price and speed. However, some customers have expressed concerns about the battery life and the presence of scratches.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 59 Showing 1,161-1,180 of 1,690 reviews
  • Rated 5 out of 5 stars

    Rebuilt item works just fine

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A friend suggested this rebuilt device since they did not have a new one. Very happy so far..........

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good phone

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone for the price, just sucks that apple always does software updates that older models cant keep uo with.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    iPhone Xr

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    awesome. i lost old my phone disappointed from NYC.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    For I phone 11

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad why do you have a 50 word minimum for a review

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly as a described. Very happy with the price and customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone xr purchase

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the iphone fornmy daughter as.a birthday gift since April and so far so good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I can handle it

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad to sell back to get the latest one. I refuse the ok new iphones

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best refurbished

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Premium quality for a used phone! Was the perfect price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone xr

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I phone X-r came in 9.5 out of 10 condition. Works great no lag. Battery capacity is 90 percent. Great job best buy

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't know it was pre-owned

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To start with, I made this purchase in the store but had to have it shipped and the sales person did not tell me it was a pre-owned phone. No big deal, it's Best Buy and I have a total tech membership so I figured it would be fine. Well, the phone shows up, looks good, we get it set up for my mom and notice it has an echo but it's ok. Next a black line appears and the echo gets worse but the return period is over so now I have to figure out when I can drive 100 miles, get the phone, drive another hour to the closest store, hope they can fix it and then take it back to my mom. I am a Total Tech member (for now) but this is probably the end of my relationship with Best Buy.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Apple of my eye

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything you could ask for and then some. Best bang for your buck with this one

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 1 out of 5 stars

    Warning

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    iCloud account got locked, proof of purchase from Best Buy did not provide/include the IMEI. This phone became expensive brick. Had to buy another one of unlocked phone. Phone itself was great. Just be careful when you buy any unlocked phone from them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for the money

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect replacement phone for my mother. Does everything is was advertised to do.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Iphone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m unable to comment on this product. My notices that it was ready for pick up were going to junk mail instead of regular emails. By the time I found this out my pick up time had expired and the store returned it. When they tried to reorder it the phone was no longer available. I have had good success with iPhones in the past.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Low quality and bad battery

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While I knew this was an old phone - I assumed I would get something refurbished that was healthy. Instead, I got a phone where the battery drains 30% from 7:30 to 9 on my way to work, and the screen had a crack in the middle that you couldn't see in store. I am very, very disappointed, especially considering there were other phones I could have chose from in this price range.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    What you pay for

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good device still not as good as new but you get what you pay for

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone XR

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this phone for my daughter and it looks and functions as a brand new phone. She loves it. It also delivered earlier than the date given

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    nice phone

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not sure but at the end i bought this one and feeling good about it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Little dirty from previous owners case, but cant complain for the price

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great buy

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter loves her new phone. Upgrade from a 7.

    I would recommend this to a friend