Refund Refresh 4-Day SaleEnds Monday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.3 out of 5 stars with 1690 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers admire the excellent condition and overall performance of the pre-owned iPhone XR, along with its camera quality and ease of use. Many also appreciate the phone's price and speed. However, some customers have expressed concerns about the battery life and the presence of scratches.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 61 Showing 1,201-1,220 of 1,690 reviews
  • Rated 5 out of 5 stars

    Awesome!!!

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved the color and it was a great gift for a family member

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhones

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great! Just as described and very fast delivery! Will be making more purchases very soon. I can’t add photos because both phones are being used.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Pri ce is Ridiculous

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great I would not hesitate to buy a mother one

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Christmas gifts

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased 3 of them for my kids for their Christmas gift. They opened them on Christmas eve, so I can't review too much right now, but they are super happy to now have iPhones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My order were great

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like how legit the orders be after making the purchase from best buy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very happy with the phone.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from an iPhone 7 works just fine for me. I would definitely recommend it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    There is a problem of the phone.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is very strange. It looks normal but when I use it for a while, the Apps will switch automatically without any touch on the screen. It becomes annoying because I cannot keep on the App I am working on. It is also dangerous when I am driving and using the Google map. The screen changes to other Apps by itself and I was lost on the road. I use it out of U.S. as it is unlocked and going to return it when I am back.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Apple Rocks!

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They size is awesome and i get great reception! I love my phone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I phone 10

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome phone and so happy to have a battery that actually last longer than a half hour

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Overall good

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didnt dislike anything u can tell its used but ehh perfect

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Plug tech has better prices refurbished iPhones

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was working great until a few months down the road, it turned off and hadn’t turned since. I’ve tried hard resetting the device and everything but unfortunately it still not working

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was perfect, the purchase arrived on the scheduled day, the phone arrived in perfect condition. I am satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Amy S

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone was in great condition and exactly what I was expecting. The change-over from my other phone went smoothly and I was able to go to a digital sim card. Delivery was a little slow for both the phone and the trade in kit. still waiting for response on trade in.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a phone it works perfectly such an upgrade from the previous phone I had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buyer

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone happy purchase I would recommend getting phone from them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone xr

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone easy to handle and love the colors! I was a little worried about the display not veing up to par but its nice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works fine

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for the little it is used. I didn’t want to pay much.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best gift for my mom

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone! Great price! Just the perfect gift for my mom ❤

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great iphone

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product, 0 complaints. my daughter loves it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good phone but no accessories

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the phone it works great unfortunately the phone disnt come with the headphones or an actual iphone brand charger it came with an 5$ gas station charger and not even the actual iphone box. a bit bummed out being that i paid a pretty penny for this phone and only received the phone itself

    No, I would not recommend this to a friend