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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1690 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers admire the excellent condition and overall performance of the pre-owned iPhone XR, along with its camera quality and ease of use. Many also appreciate the phone's price and speed. However, some customers have expressed concerns about the battery life and the presence of scratches.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 62 Showing 1,221-1,240 of 1,690 reviews
  • Rated 5 out of 5 stars

    Brad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for a family member who is not tech savvy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Finally upgraded my button to swipe

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving the size and battery life The Best Buy staff was amazing and I saved more than buying it refurbished through Apple

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent cellphone for grandkids!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is a little older, but it's a perfect match for a grandkid's first cell phone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone for my son. He is very happy with it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a gift for my grandmother, she loves it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good deal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone, good services and everything is very good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Teen phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 14 year old son loves this phone. Says it works fast & he can do his school work on it. Battery life is great too.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Overall performance

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent condition, brand new, does the job and great quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A good and durable phone

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good and durable phone. I will always make my phone purchases via BestBuy

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    DO NOT BUY WITOUT EXTENDED WARRANTY

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone died two weeks after the 90 day warranty ended. Got stuck in a boot loop and would not do anything. We took it to Geek Squad and they could do nothing for us. 100% dissatisfied with the phone and the experience. I'm out with money for this phone and still had to get a new one. Lesson learned, don't buy a refurb phone without an extended warranty.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    refurbished I phone two weeks old and issues arose

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this phone for 2 weeks and the following issues arose, this refurbished phone will not hold a charge. It gets to 60% and stops charging. The battery dies within a couple hours also the glass fell out and I had to pay a 3rd party to replace the glass. I let Best Buy know about this and they said I would have to go to geek squad and refurbish phones have no warranty or guarantee.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice iPhone

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice blue iPhone XR Love it, has big screen display

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    XR

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the phone and service I received from Best Buy. I would purchase again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No Doubt

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no doubt when it comes to buy an Iphone at best Buy. Longtime customer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Its as good as the note 10 +

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate a note10+ at first. I loved it and then I broke it so I switched to the n71. Both phones are awesome the resemble each other alot

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Poor

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had nothing but problems since I’ve received this phone. It will not update, it keeps freezing & it keeps turning off. I spent over an hour in best buy today trying to get it fixed and can’t get it fixed. Would not recommend.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good I like it sow muchhhhhjjjnjjjjnjnnnnnmmmmmmmmmm

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this phone for almost a year now and I have had no issues!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An excellent with the greatest of service, I'm absolutely satisfied

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    I phonr xr

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone works well also a gift. They had been using androids forever and the switch over wasnt to complicated so they have been happy woth the phone so far they do jave good batyery life and cameras other than that its really juat a phone

    I would recommend this to a friend