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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1690 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers admire the excellent condition and overall performance of the pre-owned iPhone XR, along with its camera quality and ease of use. Many also appreciate the phone's price and speed. However, some customers have expressed concerns about the battery life and the presence of scratches.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 68 Showing 1,341-1,360 of 1,690 reviews
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    $430 mistake

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over $400 and the battery is trash! Refurbished should mean works. I’m now looking into replacing the battery and should have just bought a new phone instead. The charger doesn’t fit in well (crappy repair), the battery dies extremely quickly, and it takes about 20 min charging to just turn it on.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone works great. Great buy and deal. Hard to find a good deal on iPhones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great! Great! Great! Great! Great! Great! Great!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy daughter in law

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter in law love it she’s so happy when she received this phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone xr

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my iPhone looks new no problems received it fast too

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Screen issue

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    6 month and my screen got a black line , called the store and my warranty expired! No way

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent buy. Recommended

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent buy. Recommended! I can recommend the supplier.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good phone

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well enough. Should have just got a new phone. The voice command feature doesn’t work.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Okay

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return it because the sound didn’t work, thankfully the second phone I got ended up working oht

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Shopping

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent I love it app i love it buy of app the good good good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is definitely an upgrade from my cheap phone I used for years

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it’s a really good phone, would recommend other people to get it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Out dated

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phones to small huge bezels one camera best buys still charging to fr a resale used device

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    All likes

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and my daughter loved her new iPhone XR. She like her new upgrade.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase! Highly recommend purchasing an unlocked phone...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Red iphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great iphone. Nice vibrant red. Perfect fit in my hand

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gg

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Go listen to song on sound cloud it was made on this phone it’s

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my phone will be searing for another one!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good price and quality always like buy Best Buy

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Phone

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is not uploading good and when I go to geek people they act stupid

    No, I would not recommend this to a friend