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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1690 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers admire the excellent condition and overall performance of the pre-owned iPhone XR, along with its camera quality and ease of use. Many also appreciate the phone's price and speed. However, some customers have expressed concerns about the battery life and the presence of scratches.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 71 Showing 1,401-1,420 of 1,690 reviews
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great Value!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a reasonably priced phone and this totally fit the bill. It arrived in great condition and surpassed my expectations!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Price

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product. Will recommend to a friend. For a great price!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    MJ Slizik

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    received phone was not reset. Had to return. Very disappointed

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    They didn't fix anything.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was waiting for a week to delivery this BUT the phone didn't work, When I turned on the phone, suddenly stopped the screen and program. Didn't fix anything?? Beside the phone exterior condition, so annoying and wasting time.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    not happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the screen has scratches on it I know it is manufactured but still disappointing

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Iphone in perfect condition

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality, phone in perfect condition. Highly recommended. Purchased for my mother & she loves it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Apple - Pre-Owned iPhone XR 64GB

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work great besides the speakers being dirty and sound isn't that great.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, perfect gift for family members, now if I can only get my dad to use it.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great producto at a great price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really recommend buying previosly owned from best buy. I hot a great phone at a great price and it works perfectly for my 12 year old.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Bad experience

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cell phone came with zero charge and the battery health is 87% low. I returned it because I am not interested in this product and they charged the return value $35 very bad.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Great condition but terrible LCD

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I first got the phone i was excited. No cracks scratches or nothing, perfect. It wasn’t until I turned it on that I realized it has LCD screen issues. Most of the time my phone is u responsive and I’d have to long press just to tap something.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this phone as a business cell only and didn’t find out until 2 weeks after purchasing that the sound is muffled only to find out the return time period expires before 30days. I am sure who ever refurbished this phone knew the speaker sounded like it did whether you are using the hand held or the speaker the sound is still the same. I am very disappointed with my purchase

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Defective

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone worked great for 2 weeks and now it won’t turn on.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not too bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One scratch , chinese charger not apple brand.with price atleast should get original charger

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    iphone XR

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves his new phone. So far so good. Functions like a brand new phone

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    P

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone was slow bought two one came very dirty other one you couldnt turn the volume up very loud plus they wouldnt hold a charge at all had to keep them on the charger all dsy long.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Kid loves it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kids love their new iPhone. They don't even realize they are refurbished

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Child loves it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kids love their new iPhone. They don't even realize they are refurbished

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Phone.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t like the fact that it was used and didn’t come in the original package.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    followed my gut

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    glade i returned this phone the price was entirely to much for the model. found a better deal

    No, I would not recommend this to a friend