Customer Ratings & Reviews

It’s not too good on the touch. You have to tap something several times to get anywhere. Leaves

Would’ve been a great deal and good phone but wasn’t the case. Bought as refurbished. Quality control did not follow through. Phone speaker didn’t work on phone so had to return. Waste of time to do all the transferring then have to delete and return. I feel like I lost money and time. Best Buy Store offered little help except to transfer back to old phone.

Phone came scratched up bad and was very hard to get activated

The Sales lady did not even show or tell that the phone was pre-owned...so unsatisfied..phone had mini scratches around camera

The batter life represents 86% as available !Inspite of chargng !!

Item has scratches on it from and back I would like to have discount or a credit

The phone freezes and it costs too much for it to freeze.

I bought a phone and I can't charge it mmmmmmmmmmmm

tbh not worth the price, paid for 1 day shipping and it took 3 days to get to me. I asked to cancel it the first day and they wouldn’t let me. The phone is super slow and picture quality is poor, but a phone is a phone. Maybe I’ll switch to Samsung in the future.

My screen is broke please help it came broke when i

I had a terrible experience purchasing a refurbished unlocked cell phone from Best Buy! The phone didn’t work and then when I returned it, I was told that there was a $45 “restocking fee” on a phone that didn’t even work. I will not be buying anything from Best Buy again.

When I received the phone it was working but only for the first day and after it stopped working and kept cutting off

I liked the phone but it was bigger in the picture and when i received it it was a little to small

The device was in excellent cosmetic condition. I brought it for my daughter for graduation, and she loves it. I didn't have any issues getting it activated.

Sold me a phone with 92 percent battery life and it should have been replaced.

The phone only works for hearing phone calls when you turn the speaker on, other than that you can’t hear phone calls on the phone. It’s a shame this phone was sold to me in this condition

The phone ear piece doesn’t work to hear on the other end of the phone and since I didn’t buy the warranty (even tho I haven’t had the phone for a month) I am having problems with getting this fixed. I am very unhappy.

Decent phone for the age. Looks good with no visible scratches.

Bought 2 and 1showed up and didn’t work at all. I had to rush around last minute on Christmas Eve to get my son a iPhone XR from somewhere else. I even took it to Best Buy and they said they won’t fix it. Bad business.

Had a lot of scratches on the front screen! Had to return not worth my money.