Refund Refresh 4-Day SaleEnds Monday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.3 out of 5 stars with 1690 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers admire the excellent condition and overall performance of the pre-owned iPhone XR, along with its camera quality and ease of use. Many also appreciate the phone's price and speed. However, some customers have expressed concerns about the battery life and the presence of scratches.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 76 Showing 1,501-1,520 of 1,690 reviews
  • Rated 4 out of 5 stars

    Great used phone

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my teen and he is loving his upgrade from a 7

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good condition

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second hand, so what if it works like new, plus you get the extra discount. Also if you don't mind not getting original packaging this phone is worth the money.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Iphone xr

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 4.5 months my phone don't start. Battery is dead

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I was Mislead by clerk

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I ordered I was not told that it was not a new phone. I immediately returned it. I would never buy a used phone. Especially as the price was the same as for a brand new iPhone. I lost my trust in Best Buy. So I bought a new iPhone elsewhere.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good phone

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone for my 12 yrs old and it’s his first phone. Nice size screen for a child and decent battery life.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No go

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible It’s refurnished? You can’t hear anything Waste of money

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Used I phone

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refurbished phone was in very poor shape, covered in scratches both front and rear. It also had makeup embedded on ear speaker. Had to return, worst thing ever. Do not buy used!!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible refurbished phone

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone stopped fully functioning in first month. Very poor refurbishment job. Only a 2 week return period, so when phone started malfunctioning at the end of a month, no recourse.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good phone

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my mother. She loves this cell phone! She has had no issues.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Armando's iPhone

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm satisfied with my purchased My iPhone was very nice and the costumer service was very helpful and for the overall rating is 5 stars. Thank you

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Just buy new

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Antenna in the phone was broken. SOS icon came on right after my 30 days was up. The phone also would ring on someone else’s line.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    iPhone

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought phone in may in the beginning of august phone started showing lines down it and the phone not even cracked.. it’ll then cut off or go black and run hot from time to time

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Trash

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased two of these and ran into problems. First one speaker stopped working and second one ringer will not work. Do not waste your money on this refurbished phone. Shame on BestBuy for selling this trash

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Working great!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comes with off brand charger but works greats ! Definitely happy w my purchase

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Scratchy schatch

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone, works well but they shouldn’t take in phones with scratches all over the screen. It’s for my son so it’s ok but I wouldn’t recommend this for any adult. I have had my iPhone XR for years now and it’s in better shape than this phone.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    They love them

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kids love their new iPhone. They don't even realize they are refurbished

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Child loves it

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kids love their new iPhone. They don't even realize they are refurbished

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good for the price

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is currently my daily and is bothe efficient and simple to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It was good for this price

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok got this price. Battery are good only this I find wasn’t hearing well

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    NO.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has dents and scratches all over……………………………………..

    No, I would not recommend this to a friend