Customer Ratings & Reviews

I bought this as a gift for a friend overseas I didn’t try it before I sent to him when he used it the speaker was not working it’s a total waste. I asked if it was tested the salesman said it was and it’s working perfectly. I’m really disappointed

Lost hope in buy preowned products, frequently getting into sound issues and SOS calls automatically

Excellent quality it looks like brand new no signs of use very happy

Never buy online electronic from BestBuy and if you decide to return, they will charge you tons of money for something they call a restocking fee. It is like trading your vehicle and in return you get nothing. It is a rip-off. And Also, the product is overpriced. You better off buying from Amazon without any conditions.

received phone was not reset. Had to return. Very disappointed

I have purchased for my brother as a gift he in love with this phone

It sucks it gets to hot it won’t hold a charge it glitches I cannot believe it and it came with a off brand charger and cube and scratched very bad!!!!!

Paid a restocking fee to exchange for a lesser device (storage) in order to have a functional device. The return/ exchange policy is poor; in hindsight I would have purchased on ebay or equivalent.

Device over heats more than normal other than that every thing seems to work well

Love it. I Got my Yellow XR 128 GB it has no issues , great camera.

I brought this on May 11th as of June 21st it doesn’t turn on at all it stayed in an outer box hasn’t been dropped or wet but doesn’t turn on at all smh

I bought it for my daughter and she loves it.... ..........

Good phone there wass nothing wrong with no crack. All new

Phone has a small crack on the screen on a corner. I know it’s a pre owned product but they should at least let people know what defects it has and we can decide whether we want to purchase it as is or not.

It’s a little smaller then I thought and it has only a 780 pixel which make the video or pictures not as sharp. Still for what I’m using it for. It will safice.

Less that a month with the phone turns off on its on dosent want to turn on

I loveeee this case! But I am still scared to drop my phone it feels as if it will STILL BREAK because of all the exposure. I still am happy with my purchase and and hopeful it will live to its drop tests.

Battery life is dead. I need to keep a power bank all time with me so i can save the battery

Its ok for a backup phone i lost my phone and had no insurance. Decided to get this one and it gets the job done

I bought this for a friend who obviously didn’t care what kind of condition it was in, Best Buy should not have even attempted to sell that phone it was all scratched up and it was a mess. If I sold it on one of the apps I would’ve been lucky to get $100 for the kind of condition that phone was in, shame on you Best Buy!! Geek squad Hass to do a better job of certifying those phones.