Customer Ratings & Reviews

Horrible battery life, scratches, mic or speak won't work.. BestBuy said they are not certifying these and are receiving them from 3rd party vendor. Won't buy refurbished again. $45 restocking fee!!

Not cleaned, I have to get it cleaned. Speaker and microphone sounds muffled. Took it to cell phone repair place to have it cleaned! Cost $63.00 more to hear the phone without putting it on speaker.

I’m not happy with this phone. The speaker is unclear. And the return free is $45 . They sell the phone, but they have to check everything good before they sell to customers. And then, the phone has issue and If I want to return I have to pay for the fee. Seriously?

Works but is not complete compatibility with others phones I have to call Apple and they try to charge too for the help

Phone received was not up to standards. Call audio was muffled and unacceptable. Credit to customer service, who assisted with return and waived the restocking fee as phone was defective.

The charger keeps slipping out while charging it has to be placed in one spot to really charge

Store manager at the Florence location that walks on his tippy toes was very rude and nasty and named call

received with long scratches from top of phone to bottom, unexceptable, i find the restocking fee excessive for a scratched phone, please return my $45.00

Had static sound when recordings play back. Had to pay like $45 to return it

I still cannot use this phone. It says unlock but cannot use. Frustrating!!!!!

This phone is supposed to be refurbished. I'm experiencing the same issues that caused me to buy this phone. Phone freezes and has glitches.