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Customer Ratings & Reviews

Your price for this item is $279.99

Customer reviews

Rating 4.3 out of 5 stars with 1683 reviews

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Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers find value in the excellent condition, overall performance, and camera quality of the Pre-Owned Excellent iPhone XR 64GB (Unlocked). Many appreciate its ease of use and the price point. However, some customers have expressed concerns about the battery life and the presence of scratches.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 71 Showing 1,401-1,420 of 1,683 reviews
  • Rated 1 out of 5 stars

    Very disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this phone as a business cell only and didn’t find out until 2 weeks after purchasing that the sound is muffled only to find out the return time period expires before 30days. I am sure who ever refurbished this phone knew the speaker sounded like it did whether you are using the hand held or the speaker the sound is still the same. I am very disappointed with my purchase

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Great condition but terrible LCD

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I first got the phone i was excited. No cracks scratches or nothing, perfect. It wasn’t until I turned it on that I realized it has LCD screen issues. Most of the time my phone is u responsive and I’d have to long press just to tap something.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, perfect gift for family members, now if I can only get my dad to use it.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Bad experience

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cell phone came with zero charge and the battery health is 87% low. I returned it because I am not interested in this product and they charged the return value $35 very bad.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great producto at a great price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really recommend buying previosly owned from best buy. I hot a great phone at a great price and it works perfectly for my 12 year old.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Defective

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone worked great for 2 weeks and now it won’t turn on.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    P

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone was slow bought two one came very dirty other one you couldnt turn the volume up very loud plus they wouldnt hold a charge at all had to keep them on the charger all dsy long.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not too bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One scratch , chinese charger not apple brand.with price atleast should get original charger

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    iphone XR

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves his new phone. So far so good. Functions like a brand new phone

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Phone.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t like the fact that it was used and didn’t come in the original package.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 1 out of 5 stars

    Unhappy with Purchase and Return

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phine looked great. Did not respond when used or tried to turn off. Was returned. Restocking fee was high for a damaged producted.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Kid loves it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kids love their new iPhone. They don't even realize they are refurbished

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Child loves it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kids love their new iPhone. They don't even realize they are refurbished

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    followed my gut

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    glade i returned this phone the price was entirely to much for the model. found a better deal

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Decent

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ad makes no mention of physical quality of the device. There were marks on the front. Also, it list charger and cable provides. These were not factory spec. Cheap knockoffs that unfortunately give the message to “not be supported”.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Iphone XR

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was alright, but no headphones? Like I know every iPhone has to come with headphones.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Perfect condition

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is great. Came in perfect condition and got it as a gift!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Poor Blue XR!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My XR was garbage but I'm reasonably certain they can't all be that way. Just because they're preowned. It probably could have been fixed but Apple would probably give you a better one instead.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Good deal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great. It has a few scuffs, but I expected that from a used phone. I’m very happy with the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    beautiful yellow!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best iphone out thus far for the price! I bought this just as a backup but i love my XR.

    I would recommend this to a friend