Customer Ratings & Reviews

Overheats and cuts off during usage. Battery doesn’t last long and charger charges slow.

It doesn’t keep a charge super well, but other than that it is fine. Replaced a broken phone in a pinch.

I was sold a defective product. After getting it, it worked for a couple of days then screen became unresponsive. I tried returning but since I couldn’t delete my data the store didn’t accept it. I had to spend additional money to have the screen replaced! Never again I am buying a refurbished phone from your store.

I purchased this phone 3 weeks prior to it having any complications. The issues range from it not allowing me to set up Apple pay to web pages not loading. Buying certified refurbished is a gamble, especially when the return window is less than 30 days, unless you have the Best Buy total tech rewards membership. The manager Chris was not very enthusiastic or helpful about assisting me within his means.

Just wanted to say thanks! Great phone and it made my son VERY happy!! He really likes it. Was a great bday gift. Still working out well for him. Recommend!!! Not having any issue with battery so that is a +!!

Battery doesnt last long, camera has scratches, too expensive .

There were few scratches on the front screen. Very disappointed purchase for the price.

The phone I got is dirty and all scratched up. Definitely not worth it when you can get a brand new one with $100 more. Horrible product. Not to mention the restocking fee. $45 dollars to return a refurbished phone ???!!!!! Unacceptable.

Pay so much for the and the battery life percentage is 60%

I love the phone! It was a smaller screen than I thought but that’s ok. I love it! It’s in perfect working order and is compatible with my cricket plan. Thank you Best Buy!

Overall since having my XR, I have been able to connect with my peers and family much easier and quicker too. I couldn't switch back to any other iPhone lower than the XR because I'm in love with the color and the size.

Phone has major issues keeps turning off and back on

Everything good besides battery life too late to return

It’s not too good on the touch. You have to tap something several times to get anywhere. Leaves

Phone came scratched up bad and was very hard to get activated

Would’ve been a great deal and good phone but wasn’t the case. Bought as refurbished. Quality control did not follow through. Phone speaker didn’t work on phone so had to return. Waste of time to do all the transferring then have to delete and return. I feel like I lost money and time. Best Buy Store offered little help except to transfer back to old phone.

The Sales lady did not even show or tell that the phone was pre-owned...so unsatisfied..phone had mini scratches around camera

The phone freezes and it costs too much for it to freeze.

The batter life represents 86% as available !Inspite of chargng !!

tbh not worth the price, paid for 1 day shipping and it took 3 days to get to me. I asked to cancel it the first day and they wouldn’t let me. The phone is super slow and picture quality is poor, but a phone is a phone. Maybe I’ll switch to Samsung in the future.