48-Hour Flash SaleEnds Tuesday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Your price for this item is $229.99

Customer reviews

Rating 4.3 out of 5 stars with 1684 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers admire the excellent condition and overall performance of the pre-owned iPhone XR, along with its camera quality and ease of use. Many also appreciate the phone's price and speed. However, some customers have expressed concerns about the battery life and the presence of scratches.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 77 Showing 1,521-1,540 of 1,684 reviews
  • Rated 5 out of 5 stars

    Great phone

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone still worth the money. Great phone still worth the money.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Trouble

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second iPhone I’ve purchased and they both have the same problem. The volume doesn’t work and now I have to go into the store and hope the geek squad can fix it! They should really check the phones before reselling them.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Scratched phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s ok ..works fine ..but a lot of scratches on the screen..which made me quite upset..so I will definitely think twice about buying from Best Buy again

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Product damage

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product i choose to buy that wasnt the appropriate condition. On the picture was something and wasn’t describing about the damage properly.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my phone! It is in excellent condition! No dings dents or scratches! 98% battery. Above and beyond

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is not working and i have to returned, Please double check if the phone is working before you buy it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not too good

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First attempt, the camera didn’t work. Returned it and ordered another one and it had to be shipped to me. Once it was shipped, it was completely scratched up. I was also charged a restock fee for the first iPhone with the broken camera

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    phone

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    mom loved the phone and easy to connect to her phone provider

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not reliable

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not functioning well the touch screen.it was notice after activated outside the US .wasted my money .Not reliable supplier.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paid all that just to return it??!! And they should have replaced my privacy screen I had on it. Very Unhappy Customer.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone XR

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In great shape! Works as expected and longer lasting charge!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iphone yellow

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works well and perfect for kids to use its my daughters favorite color perfect storage size for her too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great used phone

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came in three days instead of 5. Happy with the phone. Thanks!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    iphonexr

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not good one. have volume button goes down and not able to hear the voice. i have to enable speaker mode to hear while talking

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dont purchase any geek squad certified

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphone not working, whenever I get a call I have to use speaker. Not getting anything geek squad certified again

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worse decision ever

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    NEVER NEVER NEVER BUY A REFURBISHED CELL PHONE. IT WAS A BAD DECISION AND IT HAS NO WARRANTY AFTER 2 WEEKS AND GUESS WHAT AFTER 2 WEEKS IT STARTS HAVING ISSUES

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Review

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter loves her phone. Great birtday purchase.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It sucks I have had problems with this device since the day I got it and it’s refurbished so nothing I can do about it

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Color is great and works fine. No problems noticed so far.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Stolen

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone got stolen 4 days after I got it and got told they couldn’t do anything not only that but they did not offer me a warranty on it when I was buying it darn it):

    No, I would not recommend this to a friend