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Customer Ratings & Reviews

Your price for this item is $229.99

Customer reviews

Rating 4.3 out of 5 stars with 1684 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers admire the excellent condition and overall performance of the pre-owned iPhone XR, along with its camera quality and ease of use. Many also appreciate the phone's price and speed. However, some customers have expressed concerns about the battery life and the presence of scratches.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 79 Showing 1,561-1,580 of 1,684 reviews
  • Rated 1 out of 5 stars

    Poor quality

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Freezes all the time ... I would not recommend this phone to anyone

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Used phone , not new

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I asked for a new phone and the gentleman sold me a used phone. The phone that came to my house had scratches and the paint was chipped

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not recommended

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not able to connect the phone to any carrier due to it being locked. A lot of issues with this phone.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sddd

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Touch screen isn’t work properly, all over quality is poor except appearance.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broken phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speaker broken, I just bought a phone not even a month

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    iPhone xr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good too much scratch,poor product. I’m really disappointed for the product. I got lesson learned for used items..

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    phone quality

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is alright, although was dropped and now glitches

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Inconsistent with the description

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's not like a used phone at all. The phone is full of scratches and damage

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst and damage product. Received damaged product.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Cant insure it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ended up breaking in 10 days couldnt insure it and got it stolen i lost money on this purchase

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy did not test this phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone had many problems, I assumed that Best Buy tested before sell it but you didn't

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Damaged phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the price. The company did not test the phone

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worthless

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this phone less than a month ago. Initially it was great, but now half of the screen has gone dark. So… if want half an a iPhone for over $300 have it. If you want a fully functioning phone just buy a new one.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Na

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will not give a good review due to being double charged for items

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broken piece of crap.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone and a few months later it went out. Would not recommend

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It will not stop restarting! I can’t even get apple to get it to send in and fix!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Best Buy Worst Product selling engine

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very bad Best buy cant be trusted the battery do not even last of 3 hours. They should not sell these items which are known defective

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad quality product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came in damaged, will not buy anymore refurbished products from this site.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Xr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Havent got it yet so can give review might of got lost in mail

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone didn’t work like it should, I return it back in 4 days

    No, I would not recommend this to a friend