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Customer Ratings & Reviews

Your price for this item is $229.99

Customer reviews

Rating 4.3 out of 5 stars with 1685 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers admire the excellent condition and overall performance of the pre-owned iPhone XR, along with its camera quality and ease of use. Many also appreciate the phone's price and speed. However, some customers have expressed concerns about the battery life and the presence of scratches.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 80 Showing 1,581-1,600 of 1,685 reviews
  • Rated 1 out of 5 stars

    Bad phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone didn’t work like it should, I return it back in 4 days

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Iphone XR

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone came with the back cracked and camera not working.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    iPhone xr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst quality ever, speakers not working new phone

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective camera

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone arrived defective, the camera does not work.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t work correctly. The screen goes black when opening new apps.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Don’t get refurbished

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked fine for the first 2 weeks I had it and then it started saying there was no sim in it. I have to restart it everytime

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition, Ease of use

    Rated 5 out of 5 stars

    Great value wonderful iphone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought this iphone for a friend it looks new it has no scratches or marks and it’s functioning great it’s my friend first iPhone and I can say that that are loving it I would definitely recommend this phone

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not a good look.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are selling something that does not have 100% battery capacity, then say so. Be transparent about it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Customer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased two phones they did not work. And the customer services at Best Buy is no help out all.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Iphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I give one star because we couldn't return the phone back ather 14 teen days

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Speaker Issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speaker is not working, and I have sent outside US - not sure if i can get refund.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No Volume control

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Volume control on fully but not like my wife's iphone SE

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    Phone works!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased an Xr from my local store on 04/05/23. I did some checking and discovered it was made in 2019. The phone also has 89% battery health. I am impressed with that. The phone also was in great condition. Everything works. Now why I could not rate it 5 stars? I had trouble getting to this device in-store. I had to wait for almost 30 minutes to get someone to tell me they kept these used devices hidden away. Another reason was the price. I would still buy the device again. I just feel as if I paid too much for a phone that is nearing 5 years old!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not connect phone to any phone service even though it sale it was unlocked

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition, Price

    Rated 5 out of 5 stars

    THE PRICE IS EPIC

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recomend this iPhone more then the iPhone SE 2020 because this iphone is the same price with almost simillar specs but the iPhone XR has a more profesional appearence plus it looks more like a iPhone 11 (looks way newer) Star rating 5.0/5.0 stars.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Super

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great IPhone, so far no problems. Wish they sold guarantee.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    TIMELY REPLACEMENT

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went online to purchase a replacement cellphone for my granddaughter - the one she had for 3 or so years stopped working correctly (could not use all functions) Needed something NOW that she could just transfer all her info & use - no time (weeks before graduation) to learn to use a new cellphone. Best Buy had a refurbished one exactly like hers & I could pick it up within 1 hour.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Iphone Satisfaction

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm completely satisfied for two reasons. Firstly, the unit arrived on the promised delivery date. Secondly, I'm pleased with the quality of the used iPhone from Best Buy. Trusting the store was the right decision, as I believe they thoroughly screen items before selling them to customers. I feel fortunate to be the recipient of such a well-maintained product. Keep up the excellent work! I received value from the item that is worthy of its price.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Price

    Rated 5 out of 5 stars

    Great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone was in great condition for a solid price. Basically felt brand new.

    I would recommend this to a friend
  • Pros mentioned:
    Condition
    Cons mentioned:
    Scratches

    Rated 5 out of 5 stars

    The Best Pre-Owned Iphone ever

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is awesome came in good condition it came with a little of scratches but not to bad you can even see them.I would definitely recommend these Iphone xr.

    I would recommend this to a friend