Customer Ratings & Reviews

The phone didn’t work like it should, I return it back in 4 days

Phone came with the back cracked and camera not working.

Worst quality ever, speakers not working new phone

The phone arrived defective, the camera does not work.

Doesn’t work correctly. The screen goes black when opening new apps.

Worked fine for the first 2 weeks I had it and then it started saying there was no sim in it. I have to restart it everytime

I brought this iphone for a friend it looks new it has no scratches or marks and it’s functioning great it’s my friend first iPhone and I can say that that are loving it I would definitely recommend this phone

If you are selling something that does not have 100% battery capacity, then say so. Be transparent about it.

I purchased two phones they did not work. And the customer services at Best Buy is no help out all.

I give one star because we couldn't return the phone back ather 14 teen days

Speaker is not working, and I have sent outside US - not sure if i can get refund.

Volume control on fully but not like my wife's iphone SE

I purchased an Xr from my local store on 04/05/23. I did some checking and discovered it was made in 2019. The phone also has 89% battery health. I am impressed with that. The phone also was in great condition. Everything works. Now why I could not rate it 5 stars? I had trouble getting to this device in-store. I had to wait for almost 30 minutes to get someone to tell me they kept these used devices hidden away. Another reason was the price. I would still buy the device again. I just feel as if I paid too much for a phone that is nearing 5 years old!

Could not connect phone to any phone service even though it sale it was unlocked

I would recomend this iPhone more then the iPhone SE 2020 because this iphone is the same price with almost simillar specs but the iPhone XR has a more profesional appearence plus it looks more like a iPhone 11 (looks way newer) Star rating 5.0/5.0 stars.

Great IPhone, so far no problems. Wish they sold guarantee.

Went online to purchase a replacement cellphone for my granddaughter - the one she had for 3 or so years stopped working correctly (could not use all functions) Needed something NOW that she could just transfer all her info & use - no time (weeks before graduation) to learn to use a new cellphone. Best Buy had a refurbished one exactly like hers & I could pick it up within 1 hour.

I'm completely satisfied for two reasons. Firstly, the unit arrived on the promised delivery date. Secondly, I'm pleased with the quality of the used iPhone from Best Buy. Trusting the store was the right decision, as I believe they thoroughly screen items before selling them to customers. I feel fortunate to be the recipient of such a well-maintained product. Keep up the excellent work! I received value from the item that is worthy of its price.

Phone was in great condition for a solid price. Basically felt brand new.

It is awesome came in good condition it came with a little of scratches but not to bad you can even see them.I would definitely recommend these Iphone xr.