Customer Ratings & Reviews

Good service in store and the phone is perfect for an used phone.

This phone came in excellent condition. The charger works great. Great price for what you get! I love it!

Just like new. Cometically and functionally. Even the battery holds a charge like a new phone.

Phone is going strong almost 2 years after getting it but when I first got the phone there was a small white dot at the bottom of the screen. It does not bother me or seem to affect the function of the phone. Over all great for the price

One of the best purchases I've made. When I received the phone it was in pristine condition, and it is working wonderfully. It is definitely a must buy at Best Buy.

Good condition. Phone works great. Minor scratches but overall it’s great for what you pay for.

Amazing product. Best Buy is the best always sell best products and electronics Best Buy is my favorite store

The device was in excellent cosmetic condition. I brought it for my daughter for graduation, and she loves it. I didn't have any issues getting it activated.

My phone came, it look good no scrached everything works perfectly I'm so glad I bought my phone on this website, I highly recomend ya'll getting it.

For being a refurbished unit it is quite good. Only downsides are that the unit I received was very dirty and that the battery only has 80% capacity left in it. However these (for me) are not deal breakers as a Clorox wipe can be used to clean it well and battery replacements from Best Buy are only $50. If you are on a budget and want an iPhone, I highly suggest getting this.

Phone works great, only had a slight like smudge/scratch on top of screen. Was able to connect to my carrier service very easy. Able to use multiple apps at same time with no issues, reaction time is excellent, no lag. Only issue is the battery, it takes like almost 2 hrs to charge and that’s when you are not using the phone.

I finally let my kids & others talk me into an IPhone. Still learning where things are and what to and not to do on the phone, but the purchase from Best Buy was at least a good start toward a relatively painless conversion to apple. The refurbished phone was as described, delivery was on time, and the price was definitely right. I have progressed to the point that I can now recommend IPhone and the service and great customer service at Best Buy is definitely to be recommended.

Phone came in Excellent condition. Great battery life. No scratches or cosmetic problems at all. Delivery was less then a week.

Amazing quality especially since it’s not a current phone. I needed one asap and i got exactly what i needed. It works amazing and has no problems what so ever

My son really wanted an iPhone so I bought him this one. He's very happy with it. I also recently switched from Android to iPhone and am happy with my choice.

Phone was listed as (good). NOT TRUE. This ended up being perfect like new. I love the open box refurbished offering from best buy. I never feel like I am rolling the dice. I know from experience that I'm always getting a good product. This phone is exactly what it is. I also got a charging cord and the charging block. You don't even get that from the big cell phone retailers. I love it

Nice phone would have liked to have been able to inspect it prior to purchase. Phone was sealed in a plastic case with a charging cable and power brick. Very minor scratches on the screen and outer case. I thought everyone immediately placed phone in a case upon purchase. But seriously great value for the price point!

Works amazing ! I love it. Even though it’s an older phone it felt brand new

Loved it works perfectly and the phone lasts all day

It has been over a year since I have purchased this phone in the quality of the phone is still an excellent care even with it being a child’s phone. It still runs good sounds good. Looks good. It came in. Perfect condition was delivered with care and was even charged when I received it.