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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1707 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers value the excellent condition and overall performance of the product, frequently praising its camera quality, ease of use, and affordable price, often noting the absence of scratches. They also appreciate the phone's speed, color, and size. However, a notable concern among customers is the battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 1,707 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    The Best Buy at Best Buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do all my work on this device; when it came time to replace it, I went for the refurbished device. I saved myself tons of time and money!! All the operational functionality I need for work at a FRACTION of the cost of a new device! Got back up and running for work and didn't need a second mortgage to do it!!

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great Value

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Value. I was in and out quickly. Phone was in excellent condition. No more new phone and debt.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    iPhone XR

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this phone for a while now. It has been a great phone, lots of storage, great pictures, easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Overall performance

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good ohone it came in good condition nd performs good

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Gift for teenager

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my niece as she was begging for an iPhone because she's entering high school and didn't want an android anymore, *eye roll* teenagers lol Packaging was a little suspicious and a little more sturdy packaging would have been great, other than that phone came in pristine condition, had a problem with the sim card, but that got resolved easily with mobile carrier.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not nearly as good as it used to be

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used to be an amazing phone back in the day but its just too slow for everyday use now. It has too little storage too. Regardless of what people might tell you this will freeze up in everyday use and be slow, especially if you have very little storage left.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Refurbished IPhone XR

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything functions on this phone but the included battery is at 88% so they left the original battery in it instead of it being completely Refurbished. That's the only reason i didn’t give it 5 stars. Refurbished to me means that everything Worn should be replaced but overall, Im happy with it....

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Overall performance

    Rated 5 out of 5 stars

    Iphone XR 256 gb black

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone came just as brand new. Works really well and my son love it. No scratches at all.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    So far so good!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues so far. Happy customer as of right now..

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Price

    Rated 5 out of 5 stars

    My new phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone and cheap. It's a not new phone but is what I need for a good price and look like a new one.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s been more than 6 months! Still works, exactly how described. I bought It for my dad he didn’t really need the memory storage but it’s always good he has it.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    pleased

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    happy with this phone. very easy to operate annd fits right in my shirt pocket. aility to take pictures is fast and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Excellent condition used iPhone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Condition of this product is nearly flawless it almost looks like it came out of the box brand new with just some minor cosmetic blemishes. The device works perfectly! I had no troubles switching my SIM card into the phone and was able to start up using it right away

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Price

    Rated 5 out of 5 stars

    Affordable Quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We wanted a quality unlocked phone and were able to acquire a pre-owned phone at considerable savings.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Cell Phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone. I had one previously that’s why I purchased this one. it is a little slower than the old one I had. Maybe because it’s refurbished. Battery does not last very long.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    iPhone XR

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My older phone had suddenly blacked out on me & I couldn’t afford to wait on another phone to be shipped to me. Best Buy came in clutch! My XR works like it’s brand new and I haven’t had any problems with it thus far. The price was reasonable to me as well.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    iPhone XR

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good condition. Phone works great. Minor scratches but overall it’s great for what you pay for.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Perfect Mothers Day Gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mom needed a full upgrade on her old dusty phone. The iPhone was the best choice to keep her and all her children connected in the Apple Eco System. She loves it and has said lately how much the iPhone is easier to use.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    A satisfying... downgrade? Works great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does exactly what it needs to with all the snappiness expected from iPhones. This was actually a downgrade from a previous iPhone that was lost, but there's really no noticable difference in performance since it isn't being used to play graphically intensive games... just a solid iPhone.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good replacement phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was in good condition and work better than the one my son had before.

    I would recommend this to a friend