4th of July SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.3 out of 5 stars with 1707 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers value the excellent condition and overall performance of the product, frequently praising its camera quality, ease of use, and affordable price, often noting the absence of scratches. They also appreciate the phone's speed, color, and size. However, a notable concern among customers is the battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 1,707 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Product came fast

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, came fast, used but works great, wish it came with a case.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Overall performance

    Rated 5 out of 5 stars

    iPhone X

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone, good quality and excellent condition.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price for the phone, it looks good and i like the system

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Works great

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was a great buy, my daughter still currently using it. When it’s time we will get her another one from Best Buy

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    New Phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone it came in handy in a time in need.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Phone

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The salesman was professional and new her inventory

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Red iphone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great iphone. Nice vibrant red. Perfect fit in my hand

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone XR 256GB

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are looking to upgrade your iPhone but don't want to spend the money on a brand new one or make payments on your cell phone bill for years then look into the refurbished iPhone! Great buy, not perfect but definitely worth the money!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Nice little upgrade

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed an upgrade since the microphone on my 7 Plus went out. So far the phone is working nicely. I'm loving the battery and camera. My cellphone signal is also better. Hopefully, it lasts as long as my 7 Plus did

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Best Idea instead of paying 3 times more for a fix

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing purchase! This was bought as a replacement phone for my mom's broken phone. It works beautifully! It was going to cost us $600 to get her old phone fixed. This phone was the perfect solution.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Dissatisfied with not knowing the battery health

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone came in great condition but the battery life is at 82% which is not good. My phone does not last it goes from 98% charged to 60% in less than 30 minutes of basic use. Be wary if your buying in person check that before purchase. This is the reason i get a newer model from Iphone 7 bcs I have to use the phone for work and needed a battery that can last a few hours before needing to charge.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    iPhone

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone it’s everything I asked for it works fast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I got 4 of them!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I actually purchased 4 refurbished iPhone XR (128 GB) - (2) Coral; (1) Blue; (1) Red. Two were for my children to use as “iPods”, no line assigned to them. The other two were for my parents who finally upgraded from the iPhone SE (original). All arrived in pristine condition. Battery life excellent on all of them - 100%. My dad’s phone had a really small superficial scratch on the screen but you really had to look for it. I outfitted them all with glass screen protectors as well as camera lens protectors. All devices were confirmed to be unlocked. Settings > General > About > Carrier Lock “No SIM restrictions”. Saved a bit of money!!! No activation fee since I just transferred SIM cards from parents’ SE into XR. NOTE: This was done since both devices are 4 LTE. 5G phones need an updated SIM card (e.g. My wife going from iPhone 8 to iPhone 12 Pro Max). Nothing wrong with buying refurbished. But you should buy from reputable companies. I definitely will buy future phones this way. No need for the latest model.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Iphone XR

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied, phones like brand new. No damage. Will for sure recommend to family and friends

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Product

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Purchase per budget Can’t go wrong with this phone

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    iPhone Xr

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone that was refurbished by Best Buy. It came as described and priced reasonably!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good phone

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's not my phone, it's my daughter's phone. It seems like shes had no issues with it. Im sure if she did she would have rold me.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great purchase!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was nervouse buying a preowned phone, but have purchased a macbook pro before with Bestbuy and both have worked perfectly! Would definitely recommend this option if someone cannot spend money on a new item. Bestbuy does a great job checking to make sure preowned items are in great condition.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Emergency replacement device

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son's mother needed a replacement iPhone quickly, because she broke hers while out of the country. This one suited the purpose and was gifted to her oldest son for Christmas 2023.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Very good quality!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a little bit scared on buying a use iPhone Because of the scratches or not working as normal work but it was actually really good I haven’t have any problems really good quality, no scratches and the phone is not slow!

    I would recommend this to a friend