Customer Ratings & Reviews

Over all service excellent Great product. Fast service

Good choise instead of buying it from a carrier good value for your money I bought this cell phone for my daughter birthday she was very happy with this upgrade

Great deal on replacing my son's phone!! Was VERY stressed about having to get him new phone but then found this awesome deal!!!

Amazing product. Best Buy is the best always sell best products and electronics Best Buy is my favorite store

Works pretty good have a few glitches here and there but works good for the most part and price.

Purchasing a pre-owned phone is a good way of saving money as opposed to buying a new phone. Have had no problems with this phone.

This phone I ordered was for my kids I have not had one problem with neither of them I will keep purchasing more

Not satisfied. How come people have the audacity to sell this in higher price but with a trashy look? The battery is 93% Capacity which is bearable but the scratches and the damage of the phone physically is something unacceptable. There’s a lot of scratches and it so disappointing how come best buy doesn’t even check the sellers selling items first if it’s really fits for the price and the consumer? Is there a reasonable and good system with the situation like this? They let this kind of seller, sell almost junk products. There must be a rule specially on an item like this. Of course it was pre owned, but it doesn’t mean that it should look like a junk. I feel so bad that I even think that the seller doesn’t even have the words respect for selling an item like this in a higher price. I got mine in white, 128gb for $449, you might say the price is Good for the gb itself but when u see the actual phone I can’t even lied to myself on how disappointing it was for me ;((( I am planning to return mine after using it for like a couple minutes since I want to check how it will work for me cuz I want to give it a second chance but I was wrong, it is easier to get hot even for the first 3 minutes I was using it, maybe from the USPS truck when they shipped it since the phone is hot when I touched it then I returned it to the box after a couple of minutes using it. (Also the phone has a stinky smell on it. )After I returned it in there store I think I might just gonna buy a new one for 64 GB or the iPhone 11.

Excellent , works perfect , bought it for my son and he’s still enjoying every bit of it , he loves it

I bought this phone for my mom because her iPhone 7 Plus apps are no longer accepting app updates so she need a new phone.

Phone is in good condition, but I am giving it a 4 star rating because I recived it after a couple of days of the promised date.

Everything was great! I received it on the date promised and the phone was in a like new condition, this is the second phone I’ve purchased from Best Buy one for me and one for my daughter, I highly recommend Best Buy, I have been satisfied with every one of my purchases.

Love it.One of the best purchases I made with Best Buy

I had bought this XR 2 months ago and i have had no problems with it sense. I definitely recommend getting a refurbished phone instead of a brand new one!

The phone said it was used . It is practically brand new & I love it ! Just upgraded to it from an iPhone 8 . I love the Face ID ! The camera quality is so much bigger !

Great phone great service, and it even does SIM cards I didn't think it would got me going back there getting iPhone x R because they're the cheapest and the last phone to be able to download esim

Just like new. Cometically and functionally. Even the battery holds a charge like a new phone.

iPhone doesn’t fail and this was a bargain. It does what it needs to do.

Still looks brand new. The camera and speaker are in excellent condition. Highly recommended.

Excellent pre-owned phone well worth the price, this is my third XR purchased from Best Buy all were good value