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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1707 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers value the excellent condition and overall performance of the product, frequently praising its camera quality, ease of use, and affordable price, often noting the absence of scratches. They also appreciate the phone's speed, color, and size. However, a notable concern among customers is the battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 63 Showing 1,241-1,260 of 1,707 reviews
  • Rated 5 out of 5 stars

    Looks good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks good over all, it’s a gift so I wasn’t able to try it out

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working great!! I needed a new iPhone and have not had a problem with this one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome! The iPhone XR is the most affordable iPhone that is out there!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone XR

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this phone for my daughter and it looks and functions as a brand new phone. She loves it. It also delivered earlier than the date given

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Never again!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will never buy a pre -owened phone again! I bought this phone for my granddaughter. It was good at first and time it was to late to send back the camara mess up. She can only take selfies now. It also makes a noise when she tries to take a picture. Was not worth what i paid for it.Never again!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This particular phone was a nightmare! My last phone was a 6C, so very different. I did love the features in the XR and the size, however this refurbished phone did not have WIFI, so after I got it all set up (not easy, in terms of providers and learning 14+ios) I took it to an Apple store, where they ran diagnostics and found it never passed WIFI tests in AUGUST 2021! Yet, it was on the market without a word about it being defective!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    quality makes perfection

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    you guys rock always my trusted store good customer service

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter loves her new phone. Upgrade from a 7.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iphone xr

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great. got it for my mom. its a good upgrade for her.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xr

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Would recommend as a backup or a daily caller.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s only been a week of having this phone and it’s been great. It came fast enough since I had a working phone while I waited. There was not a mark on it from its previous use. It holds a charge unlike my 6s Plus. I’m loving this upgrade! I had a gift card and paid the extra for myself as my gift. I use my phone as my camera, video recorder and for work Zoom calls. Great gift!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly as a described. Very happy with the price and customer service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great phone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the features on this phone.Great buy I would recommend to anyone look for a phone!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, no issues so far. Amazing purchase for its price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I can handle it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad to sell back to get the latest one. I refuse the ok new iphones

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Apple of my eye

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything you could ask for and then some. Best bang for your buck with this one

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great phone but here’s the thing….

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone but the screen does have burn in you can mostly see it when on black images or on dark mode only plus the camera lens ring is scratched. Brought it used because it’s my secondary iPhone but if it was my only phone I would of returned it but it works great just as fast as my iPhone 11

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with my new phone!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once my data was transferred it was an easy transition to this phone after using a 6S for 5 years. Love the new features this has to offer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for the money

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect replacement phone for my mother. Does everything is was advertised to do.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Low quality and bad battery

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While I knew this was an old phone - I assumed I would get something refurbished that was healthy. Instead, I got a phone where the battery drains 30% from 7:30 to 9 on my way to work, and the screen had a crack in the middle that you couldn't see in store. I am very, very disappointed, especially considering there were other phones I could have chose from in this price range.

    No, I would not recommend this to a friend