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Customer reviews

Rating 4.3 out of 5 stars with 1699 reviews

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Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers admire the excellent condition and overall performance of the pre-owned iPhone XR, along with its camera quality and ease of use. Many also appreciate the phone's price and speed. However, some customers have expressed concerns about the battery life and the presence of scratches.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 1,699 reviews
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Mrs. E. Fletcher

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Following the breaking of my Son's IPod Touch, which he enjoyed listening to his music with, purchasing the IPhone has made him very happy!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Unlocked beauty!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase! Has worked like a charm! Phone was basically new when bought! Has served its purpose!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Physical SIM phone purchased for Europe

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone to use in Europe because my current Apple device does not have a physical SIM. It worked perfectly and flawlessly throughout my entire seven day trip.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son wanted an iPhone but I didn't want to spend the insane amount of money. He loves his iPhone he is in 5th grade

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good phone for a fair price.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This XR iphone works well. I had an Iphone 13, but it was destroyed in an unfortunate accident and did not want to spend a lot on a new phone. This iphone XR is a close replacement.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Apple crazy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a spare iPhone. Best Buy had the best deal on this one.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    i recommended this 100%

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    pros it came just like new and works as if I bought it new and it came in days cons N/A there are none

    I would recommend this to a friend
  • Pros mentioned:
    Condition
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Good product, concerning packaging

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is in great condition, no major scratches on the screen but there were small ones on the glass back, but it got covered by my case. Came in a flimsy package so I was concerned about the safety but it was okay. Battery healthy is around 84% which is not ideal but it works. Shipping was fast too, came in about 3 days earlier than expected.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    I phone

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good iPhone Was scared to purchase but overall came out good Great purchase

    I would recommend this to a friend
  • Pros mentioned:
    Functionality, Overall performance

    Rated 4 out of 5 stars

    Simple, straightforward, easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this item for an elderly family member who's never had a smart phone. They found this easy to use. Although it was secondhand, the device runs smoothly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome iPhone 15 pro max is everything the description said it was just like new

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    My recent visit to Best Buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently bought a new iPhone from bestbuy your sales person was extremely knowledgeable and helpful he listened to what troubles was having with my old phone and what I was looking for in a new one.the purchase was smooth and I thought a great value.the phone was delivered to my home on the time and day that it was supposed to.on my return to bestbuy I met with Keith in set ups.a very nice young man.we’re able to move all my picture albums and saved data to the new iPhone.he also was very knowledgeable and pleasant to work with.a over all excellent experience.that’s why I will continue shopping and returning to the good people at Best Buy.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Best Buy is Best

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a refurbished iPhone XR (or X something -an 11) sales people who helped me were wonderful. That said my learning curb after getting home had been painful. Luckily I have a tech friend willing to help. Everything is coming along fine but my battery runs down before end of day even as I think I am always properly closing apps as I finish using. I will probably go back to my Baton Rouge store and see what they say. I always buy at Best Buy because they are the best -at least for me who is not a an expert with technology

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend for preteens with a phone !

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this phone as an upgrade to my little sister who had an iphone7 and it was already too slow for her. This iPhone model is perfect in 2022 for a 7th grader. Perfect size, better price than a brand new iPhone and the still runs at reliable speed!

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Functionality

    Rated 5 out of 5 stars

    Would definitely buy again

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone was in good condition just the camera had some scratches but phone working good

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    iphone xr

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great quality, no scratches, loads fast. delivered very fast & great customer service at the store picking it up

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great job Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone it is in excellent condition everything like Brand new can’t even tell it was used at all thanks Best Buy looking froward on buying a new electric

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    You Need Better Packaging

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would have given 5 stars but item was received loose in the packaging with no box and packaging was open. However item is still in good condition and its an awesome phone so u get 4 stars. Tyvm

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Functionality

    Rated 4 out of 5 stars

    New Phone for Son

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this for our 15 year son since his old camera stopped charging and plugged in head phones wouldn't work. Nice phone, in good condition and working as expected.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s such a Great phone, and I love it, has no issue at all

    I would recommend this to a friend