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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1707 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers value the excellent condition and overall performance of the product, frequently praising its camera quality, ease of use, and affordable price, often noting the absence of scratches. They also appreciate the phone's speed, color, and size. However, a notable concern among customers is the battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 70 Showing 1,381-1,400 of 1,707 reviews
  • Rated 3 out of 5 stars

    Okay

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return it because the sound didn’t work, thankfully the second phone I got ended up working oht

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my phone will be searing for another one!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone Xr

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The shipping was fast. It came in perfect condition.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Amazing product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well and no issues. Might need a battery in the future but its currently usable

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy "renewed"

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone has a line that pops up occasionally from the top of the screen to the bottom. Also the charger cord that came with the phone doesn’t work. I called Best Buy customer service and an appointment was scheduled for the geek squad to look at it. Geek squad said they could give me a refund. I don’t want a refund or to go without a phone. Unhappy with this purchase all the way around.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely worth it. Shipping process & delivery was Amazing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Iphone XR pre0owned blk

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone works great, no issue whatsoever with it. Can't even tell it was pre-owned.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone xr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was great... except charger wasn't apple

    I would recommend this to a friend
  • Cons mentioned:
    Scratches

    Rated 2 out of 5 stars

    Not as I expected

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very poor quality.I can see very easily everywhere scratch back and front.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone X

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loved it! It's exactly what the description said.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Phone

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is not uploading good and when I go to geek people they act stupid

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast shipping and nice product i really recommended

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Battery life not great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wouldn’t purchase again. Battery life isn’t great.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Iphone xr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sounds is not good!poor quality sounds! But i cant do anything because i send it to the phillipines already...

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Pretty red.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not happy with all the blemishes on this phone. For the amount of money I paid for it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't purchase any refurbished in my opinion

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was waiting to review because I have serious issues with it from the day I got it. I just think buying refurbished anything is now a huge mistake. This was a problem from the begining and I was told to reset it as I needed a phone I found i needed to reset it constantly. till within three weeks it played out. I would not again recommend buying a refurbished phone ever after this experience, However I am dealing with corporate to see if they can refund or do something other than fix this phone. I feel it was not properly examined when someone traded it in.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Poor delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am unable to review the phone because the day you said it would be delivered, it hadn’t even shipped yet. I returned it when I finally got it

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent products I will buy this again in future

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Satisfied Customer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second time purchasing a refurbished phone from Best Buy & will not be the last. first one being an iPhone 8 it was kind of slow after a couple months of use but that’s only because it was an older model phone and I had to download IOS 16 in order to set it up but overall great. Display screen is wonderful so is the battery life on the XR and just really great.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Non-Working Camera

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone had a non-working camera,it works good,but the back camera doesn't work.

    No, I would not recommend this to a friend