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Customer Ratings & Reviews

Your price for this item is $229.99

Customer reviews

Rating 4.3 out of 5 stars with 1684 reviews

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Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers admire the excellent condition and overall performance of the pre-owned iPhone XR, along with its camera quality and ease of use. Many also appreciate the phone's price and speed. However, some customers have expressed concerns about the battery life and the presence of scratches.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 70 Showing 1,381-1,400 of 1,684 reviews
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent products I will buy this again in future

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked it and great price for a unlocked phone i would say

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Never buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy!!!! My phone didn’t last long .. the battery would over heat till my phone wouldn’t work. Had phone not even two months and had to get a new phone!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Problem

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone had problem with screen after warranty expired

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    iPhone XR

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really this product is great and good quality low price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Replacement phone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my kid, she likes it and its pretty fast.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Phone’s speaker faulty

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone’s speaker doesn’t work properly. Otherwise the product is ok.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I previously purchased my current cell phone (pre-owned) at a different Company and it arrived looking brand new. The battery life was great and still is and the phone still works fine. However, I recently decided I wanted to switch to an iphone so i purchased this preowned iphone from BestBuy without hesitation because if my previous ecperience with getting a preowned phone. I even paid extra for expedited shipping. The phone arrived packaged in a very crumpled, very used-looking box. Not sealed. I was stunned by the appearance of this phone. It looked dirty, had several scratches and just looked extremely used. You could even see the earwax buildup in the tiny holes of the ear-piece on the phone. It was disgusting. I immediately placed it back in the box and washed my hands. I returned it to Bestbuy. I still cannot believe Bestbuy would ship a phone in this condition to customers. Horrible experience. Never again.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Iphone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iphone was in perfect condition. It had all the accessiors needed to make it great transaction. Thank you Best Buy.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Refurbished with more than "cosmetic" damage

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refurbished says "minor cosmetic damage" but it was to the screen...a scrape that looked like a screw was dragged across the glass. Returned.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Kid loves it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kids love their new iPhone. They don't even realize they are refurbished. We got 6 of them. One in each color

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Excellent for a refurb

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grabbed one to replace a broken phone and was really surprised with near perfect condition and service.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I Phone XR

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price was reasonable and hoping to last long. Love the screen and camera.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    hit or miss - but great for the cost.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    would not buy had battery issues and it seems as quality control on these used products Does not seem to be even across the board.i would ask to have the product opened in front of you if buying in store to see the quality.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Arrived in excellent consition

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    decided to purchase reconditioned and was a little worried but the device arrived and looks flawless!

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great Value!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a reasonably priced phone and this totally fit the bill. It arrived in great condition and surpassed my expectations!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    They didn't fix anything.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was waiting for a week to delivery this BUT the phone didn't work, When I turned on the phone, suddenly stopped the screen and program. Didn't fix anything?? Beside the phone exterior condition, so annoying and wasting time.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Price

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product. Will recommend to a friend. For a great price!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    not happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the screen has scratches on it I know it is manufactured but still disappointing

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Apple - Pre-Owned iPhone XR 64GB

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work great besides the speakers being dirty and sound isn't that great.

    No, I would not recommend this to a friend