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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1707 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers value the excellent condition and overall performance of the product, frequently praising its camera quality, ease of use, and affordable price, often noting the absence of scratches. They also appreciate the phone's speed, color, and size. However, a notable concern among customers is the battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 76 Showing 1,501-1,520 of 1,707 reviews
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Bad iPhone XR

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery doesnt last long, camera has scratches, too expensive .

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not recommended

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not able to connect the phone to any carrier due to it being locked. A lot of issues with this phone.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Scam

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pay so much for the and the battery life percentage is 60%

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Charger problem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything good besides battery life too late to return

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy preowned anything from Best Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speaker doesn’t work and I just refuse to spend $45 to restock an item that was sold broken. Don’t buy ANY PREOWNED electronics here!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Leaves something to be desired

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s not too good on the touch. You have to tap something several times to get anywhere. Leaves

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Cross fingers on refurbished. May not work

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would’ve been a great deal and good phone but wasn’t the case. Bought as refurbished. Quality control did not follow through. Phone speaker didn’t work on phone so had to return. Waste of time to do all the transferring then have to delete and return. I feel like I lost money and time. Best Buy Store offered little help except to transfer back to old phone.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Used phone buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone has major issues keeps turning off and back on

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Salesperson

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sales lady did not even show or tell that the phone was pre-owned...so unsatisfied..phone had mini scratches around camera

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    iPhone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad didn’t work bad experience don’t recommend this product

    No, I would not recommend this to a friend
  • Cons mentioned:
    Scratches

    Rated 1 out of 5 stars

    The iPhone XR has scratches on the back and on the

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item has scratches on it from and back I would like to have discount or a credit

    No, I would not recommend this to a friend
  • Cons mentioned:
    Scratches

    Rated 1 out of 5 stars

    Terrible quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone came scratched up bad and was very hard to get activated

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Iphone XR

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The batter life represents 86% as available !Inspite of chargng !!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Screen broke

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My screen is broke please help it came broke when i

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Phone freezes

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone freezes and it costs too much for it to freeze.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Iiphone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a phone and I can't charge it mmmmmmmmmmmm

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Refurbished unlocked phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a terrible experience purchasing a refurbished unlocked cell phone from Best Buy! The phone didn’t work and then when I returned it, I was told that there was a $45 “restocking fee” on a phone that didn’t even work. I will not be buying anything from Best Buy again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    tbh not worth the price, paid for 1 day shipping and it took 3 days to get to me. I asked to cancel it the first day and they wouldn’t let me. The phone is super slow and picture quality is poor, but a phone is a phone. Maybe I’ll switch to Samsung in the future.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    my product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked the phone but it was bigger in the picture and when i received it it was a little to small

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Battery life was at half life.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sold me a phone with 92 percent battery life and it should have been replaced.

    No, I would not recommend this to a friend