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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1707 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers value the excellent condition and overall performance of the product, frequently praising its camera quality, ease of use, and affordable price, often noting the absence of scratches. They also appreciate the phone's speed, color, and size. However, a notable concern among customers is the battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 79 Showing 1,561-1,580 of 1,707 reviews
  • Rated 1 out of 5 stars

    Dont purchase any geek squad certified

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphone not working, whenever I get a call I have to use speaker. Not getting anything geek squad certified again

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stolen

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone got stolen 4 days after I got it and got told they couldn’t do anything not only that but they did not offer me a warranty on it when I was buying it darn it):

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not reliable

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not functioning well the touch screen.it was notice after activated outside the US .wasted my money .Not reliable supplier.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is not working and i have to returned, Please double check if the phone is working before you buy it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    iphonexr

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not good one. have volume button goes down and not able to hear the voice. i have to enable speaker mode to hear while talking

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone xr

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone looks good did as it was supposed to would purchase again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good backup phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just the phone I was looking for after mine was broken into pieces.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It sucks I have had problems with this device since the day I got it and it’s refurbished so nothing I can do about it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy and save yourself a headache

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone was beat up and had scratches. They would let me look at the phone before I buy it. So I had to purchase it and bring it back. This policy is out dated and I will never do this again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Faulty device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The volume is not working and of coarse I was a day late to return. So now I need another phone

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not happy with this purchase!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone came all scratched up around the edges and when I returned it, I was charged a $45 restocking fee, which I do not agree with.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Will not buy again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought TWO “unlocked phones” from Bestbuy. BOTH had to be returned. They were scratched up and neither could be activated. They were BOTH still connected to prior prepaid plans.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Iphone XR

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The touch is insane. Its not working at all. The device is not working

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Buyer Beware of Open Box Phones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as an open box and none of the speakers worked. I can’t believe Best Buy sold it like that to a customer.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I phone xr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Deliver late don’t but use phone this phone are refurbished and something was already wrong or damage

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    iPhone 11

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You wanted a review so bad, here ya go. I’m dissatisfied. Paid good amount of money for it to be faulty.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Charge doesn’t Terrible service and rarely works

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awful experience phone won’t charge texts iMessage rarely go through

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Phone problems

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t hear when I talk to people on the phone unless I put it on speaker. Total waist of money!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy used phones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone was vary faulty. Bought new one instead of returning.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While charging we can feel the current It’s vibrantly

    No, I would not recommend this to a friend