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Customer reviews

Rating 4.3 out of 5 stars with 1699 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers admire the excellent condition and overall performance of the pre-owned iPhone XR, along with its camera quality and ease of use. Many also appreciate the phone's price and speed. However, some customers have expressed concerns about the battery life and the presence of scratches.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 1,699 reviews
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Excellent condition and Great buy!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first purchase for a refurb item thru BestBuy. I was anticipating showing Scuff marks or scratches, but it is in excellent condition. Later found out that T-Mobile is selling the same phone (brand new) for about the same price..

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Pre-owned?

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You wouldn’t even know this phone was pre-owned. There aren’t any scratches or fingerprints. The battery health is at 92, but isn’t a big deal to me. There doesn’t seem to be anything wrong with it. (I’ve only had it for 2 weeks).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone X pre owned

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is pretty much new. Battery life is at 93% so it’s actually really good for the price and year. Would recommend. This is the second time I buy a pre owned phone from Best Buy and both time they have been reliable and with no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Nice cheap phone

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This a good quality phone that functions properly and for a good price

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Pristine condition XR works with iwatch 8

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My mother needed a new phone to go with her new iwatch but she doesn’t use her phone enough to warrant paying $700+, so I talked her into trying a BB Pre-owned. She was very skeptical to the point of not being interested, but she finally agreed to go look. The phone at the store was in pristine condition, like new, perfect. I was able to swap out the sim from her current iphone and that was it. I am stunned at what good condition this was. No issues at all! Love it and she loves it!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    xr

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone XR is a solid choice for anyone looking for a reliable, feature-packed smartphone without breaking the bank. While it may not have all the bells and whistles of newer iPhone models, it remains a great value.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Price

    Rated 5 out of 5 stars

    Thanks!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick affordable and reliable so far amazing older iPhone that seems to have been worth the wait & money

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Overall performance

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just like a brand new phone!! It’s been two days since I got my phone and it has been working beautifully. No technical problems, I am hope there will be none. But if you are considering and a bit hesitating to my a renewed phone get this one. I assure you you’ll not go wrong

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Functionality

    Rated 4 out of 5 stars

    Good & Great

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In good cosmetic condition overall definitely can tell it was used though. Works great five months later.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First iPhone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first iPhone and I love it it’s optimized all the time open source is awesome but my optimized quick response means more to me and everything downloads faster I will be getting iPhone from now on

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great condition

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and nice phone no problems with the phone at all I love it

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Slow charging speed

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent camera quality.Good sound and display quality.Two big problems dies very fast and charges slow.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Convenient size and great camera for it being used

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is a very good first iPhone. It’s not too much to handle it has a good size; not to big not to small. I’ve had for about a week now and it’s everything I could have asked for in a newer phone.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Functionality

    Rated 5 out of 5 stars

    Refurbished iphone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always get nervous buying a refurbished product but this one did not have a scratch on it and so far everything works just as it says!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Overall performance

    Rated 5 out of 5 stars

    Best phone to have

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding performance, camera, and battery. Highly recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    Great buy for low price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent condition considering the price! Would highly recommend for anyone who just needs a device to have on hand instead of buying a brand new phone or tablet

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Condition

    Rated 4 out of 5 stars

    Highly recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my daughter its inVery good condition pics are super clear no issues or problems at all.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    chrisq

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works well like a brand new one for a fraction of cost

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great looked new, color was designed as shown in picture

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I phone xr

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone has been working good. nice color,black. my son loves it

    I would recommend this to a friend