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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1699 reviews

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Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers praise the Pre-Owned iPhone XR 128GB (Unlocked) for its excellent condition, overall performance, and impressive camera quality. Many appreciate the phone's functionality and reasonable price. Some customers have expressed concerns about the battery life, while a few have mentioned the presence of scratches.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 1,699 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Iphone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase, runs smoothly, and in a timely manner.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, good phone. Works great and just what I needed.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Price

    Rated 5 out of 5 stars

    Good price, good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone works great and came at a good deal! I was in a pinch and needed a quality phone, and this one was listed at a decent black Friday price.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    good phone.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the product is in good condition. the color is good and less damaged. it is delivered on time. charging cable was included with apple offers.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome!!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing! This phone works great, fast speeds, awesome looks, what more could you ask for?

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Worth buying

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its been 2years since I bought this phone and Im still using no problem at all it was sometimes logging but because I use it too nonstop. I am happy with my purchased no scratches or anything

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Price

    Rated 5 out of 5 stars

    my very first iphone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic choice of store to buy. Staffs are very accommodating. I'm really pleased with the phone it is just like new, and the price is so competitive. This unit is my first iphone and planning to buy a new unit in the same store in the near future.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great, except battery life.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received the phone within 2 days of ordering, and the phone is in great working condition, no problems thus far (i have only had it for a day). Only problems i’ll point out is the fact that the box it came in was dented, and there was a scratch on the screen that i thought had damaged the LCD, but turned out to only be somewhat superficial. Slight scratches around the phone, but nothing that bothers me (personally). The only major issue i have is that the battery life is at 81%, which is below ideal, so i’m going to get the battery replaced when i can. Otherwise, great phone so far.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Functionality

    Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The condition of the phone was very good when we took it out of the box and it worked like it was brand new and haven’t had an issue with it since we purchased.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    78%, close enough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was in very good condition. The only issue is that the battery capacity has degraded to 78% and will not reach at least 80% as advertised. Screen perfect, case perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    fair price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great device for a fair price. I was in need of a phone quickly and this one was available. This has been a great phone so far.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Android to iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son really wanted an iPhone so I bought him this one. He's very happy with it. I also recently switched from Android to iPhone and am happy with my choice.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    Get a better cleaning process

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is in good condition as far as no physical defects. they say it disinfected, however the phone came visibly dirt all in ports and speakers. I was shock by this. The phone should have went through a better cleaning process. Cleaning – removes dirt, dust and other soils from surfaces. Sanitizing – removes bacteria from surfaces. Disinfecting – kills harmful bacteria and viruses from surfaces. Sterilizing – kills all microorganisms from surfaces.

    I would recommend this to a friend
  • Pros mentioned:
    Functionality, Price

    Rated 5 out of 5 stars

    Wonderful iphone XR

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this phone to replace my old one, I was so surprised how well this worked despite being a few years old! I love the iphone XR and use it everyday. If your looking for a cheap iphone replacement this is your best bet.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    iPhone XR blue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this iPhone for a little over 2 years and it works perfectly fine I have had no issues with the phone at all. Best Buy also gave me the best customer service I have ever had from a phone place since I have moved to Indiana.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gift purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone, I believe was an open box phone. It was in excellent condition when purchased; no scratches were noticed. The phone was purchased for my 13 year old son. He has no complaints and has not informed me of any problems as of yet

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with my purchase, the phone was like new and purchase was very easy and fast for pick up, definitely recommend if your looking for a new phone to check out here first you’ll be just as happy as I am with your purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Condition

    Rated 5 out of 5 stars

    Great phone.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a replacement phone and it looks brand new and works like a new phone, with no signs of wear. Would buy from BB again. Much better than taking a chance with some random website. It has a nice camera, the battery life is really good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Still Worth It in 2025

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using the iPhone XR for a while now, and honestly? It still feels like a great phone, even years after its release. First off, the design is simple but classy. The screen is bright, colorful, and big enough for videos, reading, and scrolling — even though it’s not OLED, you really don’t miss it unless you’re picky. The Face ID is fast and reliable, and I’ve had zero issues unlocking the phone in all kinds of lighting. Performance-wise, it runs super smooth. Apps open quickly, multitasking is no problem, and iOS updates still come regularly, which keeps everything fresh and secure. Battery life? Way better than I expected — it easily gets me through the day with some to spare. The camera may not have all the new bells and whistles, but it still takes really nice photos, especially in daylight. Portrait mode is fun and looks clean. If you’re not chasing the absolute newest model and just want a solid, reliable iPhone that still does everything you need — the XR is a total win. It’s cheaper now, too, which makes it even more appealing.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    the iphone xr

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    all in package.is nice to have 1 of the clasic iphone.is one of the best.love it.

    I would recommend this to a friend