Customer Ratings & Reviews

Considering the phone was refurbished, so far I really like the phone. Could not see paying full price for this phone when they first came out.

The phone said it was used . It is practically brand new & I love it ! Just upgraded to it from an iPhone 8 . I love the Face ID ! The camera quality is so much bigger !

Looks and works great! I thought since it said used, it would have light use, looks brand new

Awesome product I gave this phone to my friend and they love it

Bought this Pre-owned iPhone XR for my daughter to replace her old iPhone 8. So far so good for a pre-owned phone. Hope this will last for 2 years before she can buy her new iPhone.

Good choise instead of buying it from a carrier good value for your money I bought this cell phone for my daughter birthday she was very happy with this upgrade

Great phone I have had it for a couple months now and it has brought me nothing but joy.

I will always absolutely trust BestBuy when purchasing refurbished electronics. No issues so far. Would never guess it wasnt brand new.

iPhone doesn’t fail and this was a bargain. It does what it needs to do.

This was a great phone! ! Very durable! Kid loved it!

Loved it! Seriously if you need a decent phone go to best buy

Great customer service when purchasing item! I needed a new phone and it took them no time to find the perfect one that performs well and is unlocked

Best Buy has its one of the best customer service among several electronics stores. Their staff are super friendly and have utmost patience in dealing with any type of customer and their needs. I have been buying home electronic and appliances need with my local Best Buy store as they take good care of their customers.. keep doing the good stuff Best Buy and wish you all good luck

Still looks brand new. The camera and speaker are in excellent condition. Highly recommended.

great product as expected / . .

Everything was great! I received it on the date promised and the phone was in a like new condition, this is the second phone I’ve purchased from Best Buy one for me and one for my daughter, I highly recommend Best Buy, I have been satisfied with every one of my purchases.

Not satisfied. How come people have the audacity to sell this in higher price but with a trashy look? The battery is 93% Capacity which is bearable but the scratches and the damage of the phone physically is something unacceptable. There’s a lot of scratches and it so disappointing how come best buy doesn’t even check the sellers selling items first if it’s really fits for the price and the consumer? Is there a reasonable and good system with the situation like this? They let this kind of seller, sell almost junk products. There must be a rule specially on an item like this. Of course it was pre owned, but it doesn’t mean that it should look like a junk. I feel so bad that I even think that the seller doesn’t even have the words respect for selling an item like this in a higher price. I got mine in white, 128gb for $449, you might say the price is Good for the gb itself but when u see the actual phone I can’t even lied to myself on how disappointing it was for me ;((( I am planning to return mine after using it for like a couple minutes since I want to check how it will work for me cuz I want to give it a second chance but I was wrong, it is easier to get hot even for the first 3 minutes I was using it, maybe from the USPS truck when they shipped it since the phone is hot when I touched it then I returned it to the box after a couple of minutes using it. (Also the phone has a stinky smell on it. )After I returned it in there store I think I might just gonna buy a new one for 64 GB or the iPhone 11.

I’m so happy with this phone so far it works good My daughter liked the phone too she is so happy .

Phone is in good condition, but I am giving it a 4 star rating because I recived it after a couple of days of the promised date.

Excellent pre-owned phone well worth the price, this is my third XR purchased from Best Buy all were good value