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Customer Ratings & Reviews

Your price for this item is $299.99

Customer reviews

Rating 4.3 out of 5 stars with 1678 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers often highlight the excellent condition and overall performance of the Pre-Owned Excellent iPhone XR 64GB (Unlocked), along with its camera quality and ease of use. The price and general functionality of the phone are also appreciated. However, some customers have noted concerns about the battery life, while others have commented on the presence of scratches.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 1,678 reviews
  • Pros mentioned:
    Condition, Price

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great phone , affordable price , excellent works like new

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    I love it

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it, I bought two of these phones for my children, I didn't want anything expensive, but I was looking for a little quality. We loved it, it came in perfect condition and 7 months later it is still perfect

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Screen

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen has a shadow inside, but since I bought it only for work I didn't give it any importance.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Should fully check pre-owned items

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My phone arrived a day early, but the packaging was poor and ripped up. The phone cosmetically on the outside looked perfect, but when I turned the phone on, there is a spot on the screen where the lcd had given out. This caused the touch feature of the screen to not work, right on the top row of the keyboard. I’m not sure if this happened in transit or the phone was like this before they sent it out, so I just bit the bullet and got the screen replaced myself.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition, Ease of use

    Rated 5 out of 5 stars

    Great iPhone!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone! Like New with very little signs of use, works perfect!

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    New refurbished iPhone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    iPhones ere in short supply, so I purchased a refurbished model. Because my previous phone was missing i had to start over in terms of transfer of data, etc. A little challenging, but now the phone is working well and i am pleased with the purchase

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It works, but doesn't look great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was surprised at the flaws in the appearance of the refurbished phone. I knew that refurbished phones could possibly have visible defects, but wasn't expecting what I received. I ordered the red, and there are several chips out of the red coating, showing the silver color underneath. The mute button has a chunk of out it. There are a few scratches on the glass screen, which causes the screen protector to bubble in those areas. The charger that was included is aftermarket - not Apple. The phone works though, which is the main reason I'm giving 3 stars, rather than returning the phone.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing phone everything moves fast isn’t no delay and the phone also looks amazing

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Overall performance

    Rated 5 out of 5 stars

    phone

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very great quality. came in basically perfect. really pleased with this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I replaced my stolen XR

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My previous XR phone was stolen at an airport. Since this phone is not made anymore I purchased a pre-owned and certified XR. Everything works well. I couldn’t be happier. Many kudos to the Best Buy Gilroy CA salesperson Cali who helped me.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great Purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase! Bought this as a replacement phone for my Daughter’s broken phone. I was skeptical at first, but am completely satisfied with the purchase. Phone is in excellent condition

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great. would buy again.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought for my niece to as an upgrade from her iphone 6 after she managed to shatter both sides of her phone. It arrived a day early so I was happy about that. Took the phone to get turned on and everything checked out fine. It had a slight scratch on it but that wasn't a problem, my niece is no doubt going to do worse damages in the future.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Pretty decent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was expecting it to be way worse for what it was, pretty decent for the price though. Overall it's a 8 out of 10 for performance.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was exactly what I hoped for, no damage to the phone whatsoever. I needed something last minute and I came across this great deal, although I’ve never bought a used phone through Best Buy it was indeed a great purchase and choice.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone great service, and it even does SIM cards I didn't think it would got me going back there getting iPhone x R because they're the cheapest and the last phone to be able to download esim

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Looks and functions like a new one

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent- loved it. No issue at all and have been using it for months like a new device.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Best Idea instead of paying 3 times more for a fix

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing purchase! This was bought as a replacement phone for my mom's broken phone. It works beautifully! It was going to cost us $600 to get her old phone fixed. This phone was the perfect solution.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Nice little upgrade

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed an upgrade since the microphone on my 7 Plus went out. So far the phone is working nicely. I'm loving the battery and camera. My cellphone signal is also better. Hopefully, it lasts as long as my 7 Plus did

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Price

    Rated 5 out of 5 stars

    iPhone XR

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it it’s in really good price and good condition.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it.One of the best purchases I made with Best Buy

    I would recommend this to a friend