Customer Ratings & Reviews

great phone , affordable price , excellent works like new

I love it, I bought two of these phones for my children, I didn't want anything expensive, but I was looking for a little quality. We loved it, it came in perfect condition and 7 months later it is still perfect

The screen has a shadow inside, but since I bought it only for work I didn't give it any importance.

My phone arrived a day early, but the packaging was poor and ripped up. The phone cosmetically on the outside looked perfect, but when I turned the phone on, there is a spot on the screen where the lcd had given out. This caused the touch feature of the screen to not work, right on the top row of the keyboard. I’m not sure if this happened in transit or the phone was like this before they sent it out, so I just bit the bullet and got the screen replaced myself.

Excellent phone! Like New with very little signs of use, works perfect!

iPhones ere in short supply, so I purchased a refurbished model. Because my previous phone was missing i had to start over in terms of transfer of data, etc. A little challenging, but now the phone is working well and i am pleased with the purchase

I was surprised at the flaws in the appearance of the refurbished phone. I knew that refurbished phones could possibly have visible defects, but wasn't expecting what I received. I ordered the red, and there are several chips out of the red coating, showing the silver color underneath. The mute button has a chunk of out it. There are a few scratches on the glass screen, which causes the screen protector to bubble in those areas. The charger that was included is aftermarket - not Apple. The phone works though, which is the main reason I'm giving 3 stars, rather than returning the phone.

Amazing phone everything moves fast isn’t no delay and the phone also looks amazing

very great quality. came in basically perfect. really pleased with this.

My previous XR phone was stolen at an airport. Since this phone is not made anymore I purchased a pre-owned and certified XR. Everything works well. I couldn’t be happier. Many kudos to the Best Buy Gilroy CA salesperson Cali who helped me.

Great purchase! Bought this as a replacement phone for my Daughter’s broken phone. I was skeptical at first, but am completely satisfied with the purchase. Phone is in excellent condition

I bought for my niece to as an upgrade from her iphone 6 after she managed to shatter both sides of her phone. It arrived a day early so I was happy about that. Took the phone to get turned on and everything checked out fine. It had a slight scratch on it but that wasn't a problem, my niece is no doubt going to do worse damages in the future.

I was expecting it to be way worse for what it was, pretty decent for the price though. Overall it's a 8 out of 10 for performance.

Was exactly what I hoped for, no damage to the phone whatsoever. I needed something last minute and I came across this great deal, although I’ve never bought a used phone through Best Buy it was indeed a great purchase and choice.

Great phone great service, and it even does SIM cards I didn't think it would got me going back there getting iPhone x R because they're the cheapest and the last phone to be able to download esim

Excellent- loved it. No issue at all and have been using it for months like a new device.

Amazing purchase! This was bought as a replacement phone for my mom's broken phone. It works beautifully! It was going to cost us $600 to get her old phone fixed. This phone was the perfect solution.

Needed an upgrade since the microphone on my 7 Plus went out. So far the phone is working nicely. I'm loving the battery and camera. My cellphone signal is also better. Hopefully, it lasts as long as my 7 Plus did

I like it it’s in really good price and good condition.

Love it.One of the best purchases I made with Best Buy